ServiceWorks Reviews - Pros & Cons, Ratings & more - 2025
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ServiceWorks
49%
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  • Field Service Management
  • ServiceWorks
  • Review

    • ServiceWorks

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    49%

    ServiceWorks is an all-in-one cloud-based solution for field service management, offering tools for scheduling, dispatching, inventory, accounting, and real-time tracking. Fully customizable, it integrates features like GPS tracking, reporting, and offline mobile access to streamline operations for businesses of all sizes. With robust customer support and a user-friendly interface, ServiceWorks simplifies workflow management while optimizing efficiency.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    49% Subscribed Score

    Analysis

    ServiceWorks is a comprehensive field service management tool tailored for small-to-medium businesses. Key features include scheduling, job management, invoicing, and GPS-enabled mobile apps, functioning offline. Packages range from $49 to $399 monthly, accommodating 2-10 users. Compared to Salesforce Field Service, it’s cost-effective but less robust. While customization and QuickBooks integration pose challenges, it excels in customer support and ease of setup. Ideal for businesses seeking an affordable solution for dispatch and job tracking.

    Subscribed Score Metrics
    17/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    3/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    2/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    3/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    3/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    2/6 Metric Checks
    MetricsScore
    Customer Support3/6
    Security2/6
    Ease of Use3/6
    Value of Money3/6
    Integration2/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Robust scheduling and dispatch features
    Good customer support reported by many
    Integration with QuickBooks and inventory features
    Customizable fields for business-specific needs
    Frequent software updates disrupt workflow
    Mobile app issues and inconsistent features
    Complex interface, not user-friendly
    Recurring bugs and slow system response

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