How to Cancel ShopWorks

To cancel or return a product from ShopWorks, you need to follow these steps, as the policies can vary but here is a general guideline based on common return and cancellation practices:

Cancellation Policy

• Once your order has been placed, it is generally not possible to cancel it. This is because orders are often processed immediately to ensure timely delivery.

Return Policy

• If you need to return an item, you must ensure it is in the same condition as when you received it, unused and with all original packaging intact.
• Here are the steps to initiate a return:
  • Fill out the return form through the returns and exchange portal on the ShopWorks website.
  • You will need to provide a receipt or proof of purchase.
  • For U.S. orders, you may be eligible for a free return shipping label, but this can vary depending on the retailer’s policy.

Damaged Items

• If you received a damaged item, process the return through the returns and exchange portal. You will need to upload a photo of the damage to support your claim.

Steps to Return an Item

• Go to the ShopWorks returns and exchange portal.
• Fill out the return form and provide the necessary details, including your order number and reason for return.
• If approved, you will receive an email with a return shipping label (if applicable).
• Print the shipping label and attach it to the package.
• Drop off the package at any designated shipping location (e.g., USPS for U.S. orders).
• Once the return is received and inspected, you will be notified of the approval or rejection of your return.

Refunds or Store Credit

• Depending on the retailer’s policy, you may receive a refund to your original payment method or store credit. For example, Neuflora provides store credit rather than refunds to the original payment method.
• If a refund is issued, it will typically be processed within a specified number of business days (e.g., 10 business days) after the return is approved.

Contacting Customer Care

• If you need additional help or have questions, contact the customer care team via email or the contact information provided on the ShopWorks website.