ShopWorks Reviews - Pros & Cons, Ratings & more - 2025
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ShopWorks
77%
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ShopWorks

77%

ShopWorks revolutionises workforce management with AI-powered solutions tailored to retail, hospitality, healthcare, and more. It optimises staffing, automates processes, ensures compliance, and maximises efficiency across multiple locations. By improving team engagement and saving operational costs, ShopWorks drives measurable ROI and elevates productivity.

Subscribed Reviews

77% Subscribed Score

Analysis

ShopWorks is an AI-powered Workforce Management Software designed for industries like retail, hospitality, and healthcare. It optimizes staff scheduling, reduces costs, enhances compliance, and improves employee engagement. Key features include time tracking, demand-based staffing, and automated rota planning. Compared to competitors like Keka or Rippling, ShopWorks stands out for its ease of use, robust support, and cost-effectiveness. However, its reporting features may require improvement. Customer service receives consistent praise, making it a reliable choice for mid-sized businesses.

Subscribed Score Metrics
28/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
4/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
5/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
4/6 Metric Checks
MetricsScore
Customer Support5/6
Security4/6
Ease of Use6/6
Value of Money5/6
Integration4/6
Popularity4/6
Radar Chart Table View
Pros & Cons
Easy to use and navigate
Quick customer service response
Rotas and time tracking help planning
Improves workforce management efficiency
Email and template design needs improvement
Touch ID inconsistencies
Leave requests for overlapping shifts
Reporting can be complex

Reviews of ShopWorks from other platforms

Other Alternatives

Rippling is an all-in-one platform that simplifies HR, IT, and operations management for businesses. It offers automation, integration, security, and compliance features, catering to HR professionals, IT teams, SMBs, and growing organizations.