How to Cancel SigmaXL

To cancel and deactivate a SigmaXL license, follow these steps:

Deactivation Process

• Launch SigmaXL on the computer where the license is currently active.
• Click on Help > Activation Options > Deactivate SigmaXL.
• Click "Yes" to confirm the deactivation.
• Once SigmaXL has been deactivated successfully, you will see a confirmation message.

Refund Policy

If you are seeking a refund, here are the steps and considerations:

• SigmaXL licenses are perpetual, but they include one year of free upgrades and technical support. Refunds are not typically provided for perpetual licenses.
• For any refund or cancellation requests related to other products or services (such as subscriptions or merchandise), these will be reviewed and processed by the relevant department.
  • For membership or subscription orders, refunds are based on the number of remaining issues within the membership/subscription period.
  • For merchandise or publication orders (other than subscriptions), refunds will be issued in the form of a credit towards the next purchase, not as cash.

Contact Information for Refunds and Cancellations

If you need to initiate a refund or cancellation, you can contact SigmaXL through the following channels:

• Phone: 1-888-SigmaXL (744-6295)
• Email: [email protected] for technical support, or [email protected] for sales inquiries.
• For specific refund requests, you may need to contact the finance department directly at [email protected] or call 800-243-6534.

Additional Notes

• Ensure you are a registered user to receive upgrade notices and support.
• For educational institutions, students, or independent consultants, there may be additional discounts available; contact the relevant email addresses for more information.