How to Cancel SITE123

To cancel a SITE123 product and potentially receive a refund, follow these steps:

Initial Purchase Refund

If you are within the 14-day money-back guarantee period for your initial purchase of a new website premium package, you can request a refund. Here’s how:

• Contact SITE123 support within the 14-day period after your initial purchase.
• Reach out through the 24/7 live chat support, email the billing team at [email protected], or fill out the contact form on their support page.
• Request a refund, and the support team will process it accordingly.

Subscription and Product Renewal

For subscriptions and products that have auto-renewal enabled:

• Disable Auto-Renewal: Log into your account and disable the automatic renewal option to prevent future charges.
• Manual Renewal: If you want to keep your services but have issues with auto-renewal, you can manually renew your subscription and products from your account.
• Expiration: If you do not renew or disable auto-renewal, your subscription will end on the expiration date, and your website/domain/mailbox will become inactive.

Refund Process

Here are some key points about the refund process:

• Eligibility: Refunds are only available for the initial purchase of a new website premium package within the 14-day money-back guarantee period. Refunds do not apply to renewal payments, domains, email accounts, and other services.
• Contact Support: To initiate a refund, contact the support team as mentioned above.
• Payment Status: Once a refund is processed, the payment status of the order will be marked as "Refunded," and it cannot be changed back to "Paid" or "Unpaid".

Additional Notes

• Refunds for other services like domains and email accounts are not available.
• Ensure you contact the support team within the specified time frame to be eligible for a refund. After the 14-day period, no refunds will be provided.