How to Cancel SmartSolve

To cancel a purchase order for SmartSolve products, you must follow these specific steps and guidelines:

Cancellation Process

• Permission Requirement: The customer can only cancel a purchase order if it is permitted by the express written terms of the Sales Agreement.

Advance Notice and Cancellation Charges

• Advance Notice: Cancellation must be made upon reasonable advance notice to SmartSolve.
• Cancellation Charges: The customer must pay SmartSolve’s cancellation charges, which may include all costs and expenses incurred or committed by SmartSolve, as well as SmartSolve’s prorated profit based on the percentage of completion of the order. SmartSolve’s determination of these cancellation charges is conclusive.

Written Confirmation

• Written Request: The cancellation request must be made in writing.
• Acknowledgment: The cancellation will only be effective upon written acknowledgment by SmartSolve.

Additional Considerations

• No Assignment: The customer cannot assign its rights or delegate its duties under the purchase order without the prior written consent of SmartSolve. Any such assignment without consent is void.

Here is a summary of the steps to be taken:

• Check the Sales Agreement to ensure cancellation is permitted.
• Provide SmartSolve with reasonable advance notice of the cancellation.
• Pay the specified cancellation charges as determined by SmartSolve.
• Submit the cancellation request in writing and await written acknowledgment from SmartSolve.

Failure to comply with these terms may result in the cancellation being invalid or additional charges being incurred.