How to Cancel Snapfulfil WMS

To cancel an order or shipment in SnapFulfil WMS, you need to follow these steps:

Canceling an Order or Shipment

Pre-Cancellation Checks

Ensure that the order or shipment has not progressed beyond a point where cancellation is feasible. In SnapFulfil, certain data cannot be amended once a shipment has passed the "Due Out" stage without cancelling and resubmitting it.

Steps to Cancel

• Identify the Order/Shipment: Use the API or the user interface to locate the specific order or shipment you want to cancel. You can use the GET method to retrieve the shipment details, for example:

  Get a specific Shipment record

• Update the Shipment Header: To cancel the shipment, you need to update the shipment header fields. Use the PUT method to modify the shipment status. For example, you can update the status to "Cancelled":

  PUT https://sistestapi.snapfulfil.net/api/shipments/{{shipmentid}}
  {
    "ShipmentId": "APISHIPMENT",
    "Status": "Cancelled",
    ...
  }
  

• Cancel Shipment Lines if Necessary: If the shipment has already been processed to some extent, you may need to cancel the shipment lines as well. However, this typically involves cancelling the entire shipment and resubmitting it under a new ID if changes are required after the "Due Out" stage.

Additional Considerations

• Update Other Relevant Fields: You can also update other fields such as the customer reference fields or carrier tracking number if necessary.
• Notify Relevant Parties: Ensure that all relevant parties, including the customer and any logistics providers, are notified of the cancellation.

By following these steps, you can effectively cancel an order or shipment within the SnapFulfil WMS system.