How to Cancel SOPlanning

To cancel or return a product from SO Planning Inc, follow these steps:

Returns

• You have 14 days after receiving your item to request a return.
• The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
• Contact SO Planning Inc at [email protected] to initiate the return process.
• If your return is accepted, you will be sent a return shipping label and instructions on how and where to send your package.
• Items sent back without first requesting a return will not be accepted.

Damages and Issues

• Inspect your order upon reception and contact SO Planning Inc immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / Non-Returnable Items

• Certain items cannot be returned, such as custom products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

• If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition as received.

Refunds

• Once SO Planning Inc receives and inspects your return, they will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days.

Consultation Services

• Planner consultation services are non-refundable and non-transferable. If you need to reschedule your appointment, you must contact SO Planning Inc via email at least 24 hours prior to your appointment time.

Steps to Initiate a Return

• Contact Customer Service: Email [email protected] to request a return.
• Provide Details: Include your order details and reason for the return.
• Wait for Approval: SO Planning Inc will review your request and send a return shipping label if approved.
• Ship the Item: Send the item back to the specified address: Lytchett House, 13 Freeland Park, Wareham Road, Poole BH16 6FA, United Kingdom.
• Receive Refund: Once the item is received and inspected, you will be refunded within 10 business days.

For any questions or concerns about your specific item, you can always contact SO Planning Inc at [email protected].