Startly Reviews - Pros & Cons, Ratings & more - 2025
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Startly
73%
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  • IT Service Management
  • Startly
  • Review

    • Startly

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    73%

    Startly is an all-in-one IT Service Management and Professional Services Automation platform designed for service delivery organizations. It streamlines time tracking, expense management, project management, help desk, ticketing, asset management, and invoicing in a single user-friendly solution. With customizable pricing plans and an intuitive interface, it replaces multiple tools at a fraction of the cost, enhancing efficiency and simplifying workflows.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    73% Subscribed Score

    Analysis

    Startly is an all-in-one IT Service Management and Professional Services platform tailored for service delivery organizations. It streamlines time tracking, expense management, project tracking, ticketing, asset management, and invoicing. Priced at $10/user/month (Essentials) and $20/user/month (Service Management), it offers cost control based on usage. Compared to tools like ServiceNow and Freshservice, Startly is lightweight, cost-effective, user-friendly, and ideal for small-to-medium businesses. However, its reporting and customization features lag behind alternatives. Designers, marketers, and developers benefit from its simplicity and consolidated workflows. Customer support receives high praise, fostering efficient issue resolution. Overall, Startly offers solid value for budget-conscious users seeking essential ITSM functionalities.

    Subscribed Score Metrics
    27/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    6/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security4/6
    Ease of Use6/6
    Value of Money5/6
    Integration3/6
    Popularity3/6
    Radar Chart Table View
    Pros & Cons
    User-friendly interface easy to navigate
    Consolidates multiple tasks in one platform
    Quick implementation and ease of use
    Responsive customer service
    Reporting and dashboard need improvement
    Limited functionality for standard users
    Frequent pop-up errors, requiring relogging
    Minor bugs in the initial version

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