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Empower Your Support with Stonly – Interactive Knowledge Base Software
Stonly redefines knowledge management by providing interactive, step-by-step guidance for customer service teams and end-users. Designed to deliver precise and adaptive solutions, Stonly simplifies...
Empower Your Support with Stonly – Interactive Knowledge Base Software
Stonly redefines knowledge management by providing interactive, step-by-step guidance for customer service teams and end-users. Designed to deliver precise and adaptive solutions, Stonly simplifies information delivery with modern tools such as guides, decision trees, knowledge bases, and AI-driven automation.
Why Use Stonly?
Stonly stands out with its innovative features:
- Interactive Guidance: Move beyond static articles with customizable and adaptive step-by-step guides designed to address specific user scenarios seamlessly.
- AI Solutions: Leverage artificial intelligence to instantly generate accurate responses, empowering agents and end-users with efficient resolutions for various levels of complexity.
- Comprehensive Content Management: Create, edit, and distribute knowledge content effortlessly while measuring its impact through analytics and user feedback.
- Customizable Widgets: Embed knowledge solutions directly on websites or applications, offering immediate assistance at the point of need.
- Integration: Integrates effectively with platforms like Zendesk, Salesforce, HubSpot, Freshdesk, and Segment to fit smoothly into existing workflows.
Who is Stonly For?
Stonly serves various audiences:
- Customer Support Teams: Enhance agent performance and expedite resolutions with clear decision paths and searchable knowledge bases.
- Businesses with Self-Service Goals: Reduce support tickets and foster user autonomy by empowering customers with interactive help tools and in-app support.
- Internal Operations: Equip teams with on-demand knowledge for consistent and effective internal processes.
- Product Teams: Facilitate feature adoption with walkthroughs and training, ensuring a seamless onboarding experience for users.
Available Plans:
- Basic: Free trial to create simple guides for testing and small-scale needs.
- Starter: Upgraded support features including branded content, embedded widgets, and analytics starting at $124/month.
- Business: Includes advanced features like custom design, multi-language support, SEO optimization, and robust integrations beginning at $249/month.
- Enterprise: Tailored offerings with extensive customization and priority support.
In conclusion, Stonly empowers organizations with an intuitive platform that drives self-serve resolutions, optimizes workflows, and elevates customer and employee satisfaction. Whether for support teams, training initiatives, or customer interactions, Stonly delivers a modern knowledge experience that meets unique business needs.
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Steps to Cancel Stonly Subscription
Stonly Pricing
To cancel a Stonly product, follow these steps:
- Contact Stonly support via their contact form or integrated support channels.
- Provide your order or subscription details.
- Request cancellation, ideally during business hours for prompt response.
- For immediate assistance, check if Stonly offers a direct phone number or live chat support.
Detailed instructions may be available in their knowledge base or through customer support.
Most frequent question about Stonly
Stonly is a knowledge management platform that provides step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for both agents and customers. It delivers interactive and contextual knowledge to help resolve customer issues efficiently.
Stonly includes features such as no-code digital adoption tools, interactive product guides, hotspots, tooltips, and targeted UI triggers. It also offers guide builders, flow reports, and analytics to track user engagement and identify areas where users may be getting stuck.
Stonly supports customer service by providing AI-powered self-service options, guided decision trees for agents, and adaptive knowledge that adapts to each customer’s needs. It helps reduce resolution time, decrease support tickets, and speed up agent ramp time.
Stonly offers two main pricing plans: the Small Business plan starting at $249/month (with a 20% discount for annual billing), and the Enterprise plan which is quote-based. The Small Business plan includes features like unlimited guides, multi-language support, and integrations, while the Enterprise plan adds additional features such as surveys, automatic guide translation, and priority support.
Try these alternatives of Stonly
Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.
Confluence, by Atlassian, is a collaborative platform fostering teamwork through shared documentation. With easy-to-use tools for creating, organizing, and discussing content, it enhances communication and productivity within organizations.
Zendesk is a customer service and engagement platform that helps businesses build strong customer relationships. It provides tools for multi-channel support, ticket management, knowledge base creation, and automation, enhancing the efficiency of customer support and engagement teams.