Stonly Reviews - Pros & Cons, Ratings & more - 2025
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Stonly
83%
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    • Stonly

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    83%

    Stonly is an interactive knowledge platform designed to enhance customer and employee support through step-by-step guides, decision trees, and AI-powered solutions. It offers dynamic, adaptable knowledge bases that ensure efficient problem resolution and self-service experiences. With seamless integrations and analytics tools, Stonly empowers organizations to improve customer satisfaction and streamline internal workflows.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    83% Subscribed Score

    Analysis

    Stonly is a versatile, interactive knowledge platform ideal for businesses prioritizing self-service, customer support, and internal knowledge sharing. It provides dynamic step-by-step guides, decision trees, and AI-driven solutions, ensuring efficient resolutions. Its integration capabilities with tools like Zendesk and Salesforce make it a fit for marketers, support teams, and operations. Starting at $124/month, its robust customization is a plus, though alternatives like Intercom or Zendesk offer more established ecosystems. Stonly excels in usability and proactive customer support, proving cost-effective for growing businesses.

    Subscribed Score Metrics
    30/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security4/6
    Ease of Use5/6
    Value of Money5/6
    Integration5/6
    Popularity5/6
    Radar Chart Table View
    Pros & Cons
    Easy to set up and intuitive to use
    Interactive guides improve user experience
    Support team is responsive and helpful
    Integrates well with other tools
    Challenges with dynamic code handling
    Customization options are limited
    High cost for advanced features
    No mass import of translations

    Reviews of Stonly from other platforms

    4.8
    (131)
    4.8
    (131 Reviews)
    G2 Review
    4.4
    (11)
    4.4
    (11 Reviews)
    Capterra Review

    Other Alternatives

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

    Confluence, by Atlassian, is a collaborative platform fostering teamwork through shared documentation. With easy-to-use tools for creating, organizing, and discussing content, it enhances communication and productivity within organizations.

    Zendesk is a customer service and engagement platform that helps businesses build strong customer relationships. It provides tools for multi-channel support, ticket management, knowledge base creation, and automation, enhancing the efficiency of customer support and engagement teams.

    See All alternatives