Suptask

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Suptask is a next-generation Slack-native ticketing system that transforms conversations into an efficient ticket management process. It enhances team collaboration, reduces resolution times, and eliminates the need for external platforms. Suptask enables seamless ticket creation, prioritization, and tracking directly within Slack, fostering better inter-team cooperation and improving customer satisfaction. Ideal for DevOps, engineering, and support teams, it ensures streamlined workflows and faster problem resolution.

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Pricing and Features

Suptask offers several pricing plans with the following features and costs:

Free Plan

Allows up to 10 tickets per month
Notifications when approaching the monthly limit
Limited retention period for tickets.

Paid Plans

Light, Professional, and Custom Plans:
- Priced on a per-agent, per-month basis
- Starting at $7.00/month per agent
- Unlimited ticket-handling capabilities
- Sophisticated reporting tools for in-depth analytics
- Expedited support for faster resolution times
- Customizable ticket forms and workflows
- Integration with platforms like GitHub, Jira, GitLab, and Zendesk
- Advanced analytics and reporting features
- Automated solutions and reminders to aid support agents.

Additional Features

Customizable Slack ticketing workflows
Automated intelligent summaries of problems and solutions
Service Level Agreement (SLA) notifications
Canned replies for recurring questions.

All Pricing Details