How to Cancel SWEET

To cancel an order for a SWEET product, particularly those related to digital collectibles and NFTs, you need to follow these steps:

Cancellation of Digital Collectibles and NFTs

• Notification: There is no specific timeframe mentioned for cancelling digital collectibles or NFTs, but it is important to notify Sweet as soon as possible if you wish to cancel.
• Account Access: Log in to your Sweet account on the web at sweet.io or use the Sweet mobile app to manage your digital collectibles.
• Contact Support: Since Sweet does not provide a direct cancellation option within the app or website, you will need to contact Sweet’s customer support. You can do this by visiting the Sweet Help Center and submitting a request or contacting them through the provided channels.
• No Refunds for Transferred NFTs: Note that if you have transferred your NFT to an external wallet, you may not be able to transfer it back to your Sweet wallet, and some utilities associated with the NFT might be lost.

General Considerations

• Unique Nature of NFTs: Digital collectibles are unique and individually numbered, so any cancellation would need to consider the unique nature of these items.
• Hosting and Ownership: Even if Sweet is not available, the NFTs are hosted on IPFS and Amazon Web Services Content Delivery Network (CDN), ensuring you can still access and use your digital collectibles.

Additional Notes

• No Multiple Accounts: Ensure you are using a single, legitimate account, as Sweet does not support multiple accounts for a single user and may suspend or terminate accounts suspected of fraudulent behavior.
• Support and Resources: For more detailed information, refer to the Sweet Help Center, which provides a comprehensive guide on managing your digital collectibles and NFTs.

If you are dealing with a different type of product from Sweet, such as those from Sweet Production or other entities, the cancellation policies may vary, and you should refer to the specific policies provided by those entities.