How to Cancel Synergist

To cancel your Synergist subscription, follow these steps:

Gather Required Information

Compile all necessary account details, including:

• Your full name
• Account username or ID
• Registered email address
• Contact number
• Any member ID or reference number provided by Synergy

Draft a Formal Cancellation Request

Compose a formal written request for account cancellation:

• Address the letter to Synergist’s customer service department.
• Clearly state your intention to cancel your account.
• Include your account details and a brief reason for cancellation.
• Request confirmation of receipt and successful cancellation of your account.

Contact Customer Service

Reach out to Synergist’s customer service department:

• Use the official contact number provided on the Synergist website or documentation.
• Ensure you call during their official working hours.

Speak with a Customer Service Agent

Clearly communicate your request:

• Introduce yourself with your full name and account details.
• Explain that you wish to cancel your account.
• Provide any additional information requested by the agent.
• Follow the agent’s instructions, which may include sending a formal written request via email or post, or filling out specific forms or documents.

Submit the Written Request

Send the formal cancellation request:

• If emailing, attach the letter and any required documents.
• If sending by post, use a tracked mailing service to ensure it is received.

Verify Receipt of Your Request

Confirm with customer service:

• Call back a few days after sending your request to confirm it has been received and is being processed.
• Ask for a reference number or confirmation email for your records.

Complete Any Final Obligations

Fulfill any pending obligations:

• Pay any outstanding fees.
• Return any products as required by Synergist.
• Ensure your account is in good standing to facilitate a smooth cancellation process.

Obtain Confirmation of Cancellation

Request written confirmation:

• Ask for a confirmation letter or email that states your account has been successfully cancelled.
• Ensure the confirmation includes the deletion of your phone number and email address.
• Keep this confirmation for your records.

Follow Up (if necessary)

Monitor your account:

• Ensure no further charges or communications are made to your account.

Additional Notes

• Synergist has a minimum subscription period of 12 months, so you will need to give 3 months’ notice to end your subscription.
• You will continue to have access to your data until the contract termination date, and you can export your data using the standard reporting tools built into Synergist before the contract termination. Your data will be permanently deleted within 3 calendar months of the contract termination date.