TechExcel

ProjectOne

• Project Visualization: Experience project design and implementation progress.
• Workload Management: Track team workload and productivity efficiently.
• Requirement Management: Refine, prioritize, and plan project delivery requirements.
• Test Case Management: Enhance project quality through effective testing efforts.
• Traceability: Validate and meet project stakeholders’ needs seamlessly.
• Objectives Planning: Set and monitor high-level project goals effectively.
• Task Execution: Link tasks to goals and track progress.
• Custom Fields: Track essential information with customizable fields.
• Templates: Streamline projects with reusable process templates.
• Admin Controls: Manage team accounts and enforce security controls.
• Collaboration: Communicate effortlessly with integrated tools.
• LiveDocs: Turn documents into interactive meetings seamlessly.

DevSuite

• Traceability Enhancement: Ensure product quality with end-to-end traceability.
• Workflow Automation: Streamline business processes with automated workflows.
• Product Planning Simplification: Centralized views for streamlined product planning.
• Test Case Management: Efficiently manage test cases with full traceability.
• Solution Templates: Instantly deploy with built-in best practice templates.

DevSpec

DevTrack

• Custom Filters: Swiftly locate desired items.
• Customizable Workflow: Implement and enforce best practices.
• Flexible Permissions: Tailor permissions based on roles or workflows.
• Reporting: Access customizable dashboards and reports.
• Bulk Issue Editing: Save time on task updates.
• Notification and Escalation: Stay current with real-time updates.
• Collaboration: Foster team communication with open chat sessions.
• Full Audit Log: Track all activities for auditing purposes.
• APIs Integration: Trigger actions and integrate with SCM tools.

DevTest

• Test Management: Central repository for creating and managing test cases.
• Intuitive Interface: Responsive UI for easy navigation and access.
• Execution Control: Schedule and execute test cycles efficiently.
• Traceability Integration: Integrated requirements and defect tracking for traceability.
• Automation Support: Seamlessly run automated tests within the tool.
• Real-time Reporting: Generate reports with up-to-date test results.
• Collaboration Tools: Foster team collaboration with built-in communication features.
• Customizable Workflows: Tailor workflows to suit project requirements.

ServiceWise

• Ticket Management: Efficiently handle tickets from multiple channels.
• Workflow Customization: Tailor organizational processes with flexible workflow design.
• Self-Service Portal: Reduce service desk volume with user-friendly portal.
• SLA Enforcement: Set expectations and ensure timely issue resolution.
• Security Integration: Enhance security with LDAP/AD synchronization.
• Automation Capabilities: Automate repetitive tasks for improved efficiency.
• Live Communication: Communicate effectively via integrated chat and meetings.
• Task Management: Coordinate concurrent tasks for streamlined operations.
• Form Creation: Create customizable forms and surveys for efficiency.
• Knowledge Base: Centralize knowledge articles for easy access and sharing.
• Integration Flexibility: Seamlessly integrate with various platforms using APIs.
• Reporting & Analytics: Track important metrics with customizable dashboards.

CustomerWise

• Ticket Customization: Define unique types with tailored fields and workflow.
• Workflow Automation: Easily automate processes with intuitive workflow design.
• Task Tracking: Monitor tasks within tickets for efficient resolution.
• SLA Management: Set standard or custom SLAs for response times.
• Email Notifications: Keep team members and customers informed automatically.
• Automated Escalations: Trigger actions based on time or criteria.
• Live Communication: Instantly connect with customers via chat or meetings.
• Asset Tracking: Manage customer assets and maintenance renewals.
• Reporting Tools: Generate custom reports on ticket data and SLAs.
• Knowledge Base: Create a comprehensive resource for product information.
• Contract Management: Handle contract templates and agreements efficiently.
• Development Integration: Seamlessly transition issues to development teams for resolution.