How to Cancel Tines

To cancel a subscription or access to the Tines platform, you need to follow these steps:

Cancellation Process

For Paid Subscriptions

If you are a paid user of Tines, you will need to contact the Tines Support team to initiate the cancellation process.

• Contact Support: Reach out to Tines Technical Support, Customer Success Engineers, or Customer Success Managers through the channels provided in the Tines Support Reference Guide.
• Provide Details: Inform the support team of your intention to cancel your subscription. You may need to provide your account details or the email address associated with your account.
• Confirmation: The support team will guide you through the cancellation process and confirm the cancellation.

For Specific Features or Access

If you need to cancel access to specific features or change requests within the Tines platform, you can use the API.

• API Cancellation:

  • To cancel a change request, use the Tines API with the following method:

    HTTP Method: POST

    URL: https://<META.tenant.domain>/api/v1/stories/<story_id>/change_request/cancel

    Headers:

    • Content-Type: application/json
    • Authorization: Bearer <CREDENTIAL.tines_api_key>

    Body:

    {
      "change_request_id": "<change_request_id>"
    }

  • This will return a JSON object indicating that the change request has been deleted.

Additional Steps

After cancelling your subscription or access, ensure that all relevant settings are updated.

• Update Tags and Access: If necessary, update tags and access permissions for the user in the Tines platform to reflect the cancellation.
• Check Status Page: For any issues affecting multiple users, check the Tines Status Page for updates on the status, resolution, and cause of the issue.

By following these steps, you can ensure a smooth cancellation process for your Tines subscription or specific feature access.