How to Cancel TM Cloud

To cancel a TM Cloud product, you need to follow these steps, which are generally applicable to cloud services and can be adapted based on the specific provider’s policies.

Determining Your Account Type

First, identify the type of your Cloud Billing account or the specific support service you are using. This is crucial because the cancellation process can vary.

Cancellation Steps

For Invoiced Cloud Billing Accounts

• If your Cloud Billing account is billed as an invoiced account, you need to file a support case requesting the cancellation. Inform any contacts you have in the Google Cloud team (or the relevant TM Cloud team) about the cancellation.

For Standard or Enhanced Support

• If you are using Standard or Enhanced Support, you can cancel directly from the cloud console. Log into your TM Cloud account, navigate to the support section, and select the option to cancel your Standard or Enhanced Support. This will automatically downgrade your account to Basic Support at the end of the month.

For Premium Support

• To cancel Premium Support, you need to contact the sales team of TM Cloud.

Closing Cloud Billing Account

• If you need to close your entire Cloud Billing account, follow these steps:
  • Log into your TM Cloud account.
  • Navigate to the billing section.
  • Look for the option to close your Cloud Billing account. This will stop all billable services associated with that account.
  • Note that you will be billed for any usage accrued prior to closing the account.

Deleting Projects

• If you only need to stop specific projects, delete them from your TM Cloud account:
  • Log into your account.
  • Navigate to the project management section.
  • Select the project you want to delete and follow the prompts to delete it. This will stop all billing and shut down any services associated with that project.

General Tips

• Ensure you have no outstanding usage or charges before closing any accounts or services.
• If you are using a Google Account (or any other integrated account) for TM Cloud, be aware that cancelling the Cloud Billing account may affect other services linked to that account.

Contacting Support

• If you encounter any issues during the cancellation process, contact the TM Cloud support team or use any available support channels (such as forums or support desks) for assistance.

By following these steps, you should be able to cancel your TM Cloud product and associated services effectively.