Totango Reviews - Pros & Cons, Ratings & more - 2025
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Totango
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    totango.com

    Totango is a customer success platform designed to help organizations boost adoption, retention, and revenue growth efficiently. It provides real-time customer health insights, automation, and seamless integration with other tools for a holistic customer view. Easy to implement and scalable for businesses of all sizes, Totango enables proactive engagement strategies to enhance customer experiences.

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    66% Subscribed Score

    Analysis

    Totango is a customer success platform designed to help businesses enhance customer retention, adoption, and revenue growth. Offering features like customer health scores, segmentation, automated workflows, and integrations, it enables teams to identify churn risks, upsell opportunities, and streamline customer journeys. Totango’s onboarding is fast but requires customization for large-scale needs. Pricing starts with tailored enterprise plans.

    Top competitors like Custify, ChurnZero, and Gainsight often offer more robust features but at higher costs. Totango stands out for cost-effectiveness and simplicity, ideal for marketing and support teams managing medium-sized account portfolios.

    Customer support quality is inconsistent, and complex setups may need third-party tools. For teams prioritizing affordability and basic functionality, Totango is a compelling option; however, users seeking advanced reporting or detailed analytics may prefer alternatives.

    Subscribed Score Metrics
    23/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    4/6 Metric Checks
    Security
    Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
    3/6 Metric Checks
    Value of Money
    Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
    3/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    4/6 Metric Checks
    MetricsScore
    Customer Support3/6
    Security3/6
    Ease of Use4/6
    Value of Money4/6
    Integration4/6
    Popularity5/6
    Radar Chart Table View
    Pros & Cons
    Easy to use dashboards and reporting.
    Helps identify churn risks early.
    Good flexibility in customization.
    Effective customer health tracking.
    Limited reporting features and exports.
    Intermittent slow loading issues.
    Requires significant customization effort.
    Customer Support responsiveness criticized.

    Reviews of Totango from other platforms

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    Capterra Review
    2.9
    (2)
    2.9
    (2 Reviews)
    Trustpilot Review

    Other Alternatives

    ChurnZero empowers subscription-based businesses to enhance customer success, reduce churn, and uncover growth opportunities with tailored insights and robust automation. Its features include health scoring, segmentation, real-time alerts, in-app communication, and advanced analytics, seamlessly integrating with your existing tech stack. Designed for proactive customer engagement, ChurnZero helps businesses deliver better experiences and scale effectively. Trust ChurnZero as your partner in driving value and efficiency.

    Planhat is a customer success platform designed to help companies effectively manage customer relationships and drive growth. It consolidates customer data, provides actionable insights, and automates workflows to improve engagement and retention. With powerful analytics, intuitive dashboards, and customizable features, Planhat adapts to businesses of all sizes, offering seamless integrations and scalability. This versatile tool empowers teams to optimize processes and deliver personalized customer experiences.

    Vitally is a Customer Success platform designed to help B2B SaaS teams enhance customer experiences, reduce churn, and drive revenue growth. It offers real-time insights, automated workflows, and flexible health scoring while unifying data across systems. With tools for proactive account management and actionable reporting, Vitally empowers teams to scale efficiently and maximize impact. Trusted by fast-growing SaaS companies, it ensures seamless customer retention and expansion strategies.

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