How to Cancel Treatwell

To cancel a Treatwell booking or gift card, you need to follow these specific guidelines:

Cancellation of Dated Bookings and Widget Bookings

You can cancel a Dated Booking or Widget Booking up to 24 hours prior to your appointment to receive a full refund.
To cancel, you can use one of the following methods:
- Use your Treatwell account via the website or app (if available).
- Click on the link in your Order Confirmation email.
- Contact the partner directly.
- Email the Treatwell Customer Experience team via the provided web form.
If you cancel within the 24 hours leading up to your appointment, you will not be eligible for a refund.

If you wish to reschedule your appointment, you must do so at least 1 hour before the scheduled time.
You can reschedule via the website or app, by following the link in your Order Confirmation, by contacting the Customer Experience team, or directly with the partner.
If the appointment is not due to take place within the next 24 hours, you will receive a refund if rescheduling is not possible. However, if the appointment is due to take place within the next 24 hours, no refund will be given.

You can cancel a Treatwell Gift Card within 14 days of receiving your Order Confirmation and receive a full refund, provided the gift card has not been used to book an appointment or redeemed against another purchase.
Cancellations of Treatwell Gift Cards must be made by emailing the Customer Experience team via the provided web form.

If you need to cancel an order before receiving an Order Confirmation, notify the Customer Service Team immediately.
For cancellations after receiving an Order Confirmation, refer to the specific cancellation policy for Dated Bookings or Treatwell Gift Cards.

If a cancellation is attempted after a Treatwell Gift Card has been fully redeemed, no refund will be given.
Treatwell reserves the right to deactivate a customer’s account for breaches of the Booking Terms and Conditions or inappropriate behavior towards staff or partners.