How to Cancel UpKeep

To cancel your UpKeep account, follow these steps:

Contacting the Right Personnel

You need to reach out to your Customer Success Manager or the UpKeep support team via email at [email protected].

Timing for Cancellation

• If you are on a monthly plan, ensure you contact UpKeep at least 30 days prior to your next billing date.
• If you are on an annual contract, you must contact UpKeep no later than 30 days prior to your renewal date. For example, if your renewal date is October 14, 2025, you need to contact them by September 14, 2025.

Providing Necessary Information

When you contact your Customer Success Manager or send an email to [email protected], let them know that you wish to cancel your account. Provide any necessary details, such as your account information or the reason for cancellation, though the reason is not mandatory.

Confirmation

After sending your request, ensure you receive a confirmation from UpKeep to verify that your account cancellation has been processed.

Here is a summary in an unordered list format:

• Contact your Customer Success Manager or email [email protected].
• For monthly plans, contact them at least 30 days before your next billing date.
• For annual contracts, contact them no later than 30 days before your renewal date.
• Provide necessary details, such as your account information.
• Wait for a confirmation from UpKeep to verify the cancellation.