UseResponse Pricing and Features overview 2025
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UseResponse
74%
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UseResponse

74%

UseResponse is a versatile customer support and feedback platform featuring omnichannel ticketing, live chat, knowledge base, and feedback community tools. It enhances customer interaction with automation, chatbots, and self-service options, ensuring improved service efficiency. Highly customizable and available as SaaS or self-hosted, it offers scalability and flexibility with full-source code access.

Pricing and Features

Here is the pricing information for UseResponse in a formatted table based on the provided sources:

Pricing Plan Cost Features
Enterprise Cloud $1490 annually (supports 2 agents), $19/month per additional agent Omnichannel support, ticketing system, knowledge base, live chat, feedback community, automation rules, customizable workflows, reporting and analytics, SLA management, multilingual support
On-Premise Solution $4800 per year (supports 5 agents), $250/month per additional agent 100% open-source code, installed on your server, customizable, advanced encryption, two-factor authentication, compliance with industry standards, multiple languages and time zones, task management, issue tracking, sales automation
Basic Cloud (Alternative Plan) $49/month (supports 2 agents), $19/month per additional agent SLA management, reports and analytics, branding removal, multilingual knowledge base, custom add-ons, SSO (LDAP/SAML), tickets visibility, custom roles, multi-forums