How to Cancel Userlytics

To cancel your Userlytics account or stop using the service, follow these steps:

Account Cancellation

Userlytics does not provide a direct cancellation option within the user account settings, but you can take the following actions to effectively stop using the service:

• Stop Receiving Emails and Communications: You can request to stop receiving emails or direct communications from Userlytics by clicking on the unsubscribe link in your emails and following the indicated steps. Alternatively, you can contact Userlytics directly at [email protected].

• Remove Personal Information: To remove all of your personal information, contact Userlytics directly at [email protected] or indicate this intent in your profile dashboard. However, note that Userlytics will retain your information for as long as your account is active or as needed to comply with legal obligations.

Data Access and Deletion

• Review and Correct Information: You can review and correct or update all the information collected from you by contacting Userlytics directly at [email protected]. Some information can also be updated in your profile dashboard.

• Data Retention: For different types of clients, data retention periods vary:

  • For Annual Enterprise A clients, data will remain in your account for up to 365 days after you decide not to renew your account.
  • For Ad-Hoc Custom Project clients, data will remain for up to 365 days after purchasing a set of Custom Project Ad-Hoc credits.
  • For DIY/Quick & Easy clients, data will remain for up to 365 days after purchasing a set of DIY credits.

Additional Steps

• Remove Userlytics Recorder: If you are a tester, you can remove the Userlytics Recorder application from your computer when you are not performing a usability test. However, note that this may make it more time-consuming to prepare for future tests.

By following these steps, you can effectively cancel your use of the Userlytics service and manage your data accordingly. If you have any further questions or need assistance, you can contact Userlytics support at [email protected].