UserVoice Overview of Reviews & Product Details - 2025
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UserVoice

UserVoice is a customer feedback management platform that helps organizations collect, analyze, and act on user insights. It centralizes feedback from multiple channels, enabling product teams to prioritize improvements based on user needs. With features like customizable feedback tools, analytics, and seamless integrations, it drives data-informed decisions that align with customer expectations. UserVoice simplifies feedback management, fostering collaboration and delivering actionable results for businesses of all sizes.

UserVoice

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UserVoice is a comprehensive customer feedback management solution that empowers teams to effortlessly collect, analyze, and act on valuable user insights. Designed with modern product teams in mind, this platform simplifies the process of gathering customer opinions from multiple channels, transforming scattered input into actionable data that drives product enhancements and strategic roadmap decisions.

UserVoice belongs to the Customer Feedback Software category. The solution provides product managers, UX designers, and customer success teams with creative tools needed to foster better communication across organizations of all sizes. By centralizing feedback in one unified space, teams can quickly identify user pain points and prioritize improvements—all while maintaining a dialogue that builds customer trust and long-term engagement.

Key Features and Benefits

  • Customizable Feedback Tools: Tailor feedback forms to capture targeted responses, ensuring that the data gathered is relevant and actionable.
  • Robust Analytics and Data Insights: Leverage built-in reporting tools to analyze feedback trends in real time. This data-driven approach enables teams to make informed decisions about product features and improvements.
  • Seamless Integrations: Connect effortlessly with your existing workflows and software applications, making it easier to integrate feedback directly into your product development cycle.
  • Low-Effort Feedback Programs: Foster a culture of collaboration and transparency with automated notifications and simple, user-friendly interfaces for both customers and internal teams.

With UserVoice, organizations can align their product offerings with genuine user needs, avoiding the risks of developing features that may not resonate with the audience. The platform’s intuitive design supports easy setup and secure management while offering system monitoring and security features that ensure data integrity. Its flexible approach is especially beneficial for teams that face resource challenges, providing a structured methodology for managing customer insights across various touchpoints.

Who Can Benefit?

  • Product Managers: Quickly prioritize feature development and roadmap planning using real user data.
  • UX Designers: Gather precise user feedback to refine the product experience and interface design.
  • Customer Success Teams: Maintain improved communication channels with users by ensuring feedback is acknowledged and addressed promptly.

Choosing UserVoice means endorsing an agile approach to product development. Explore exclusive deals and harness the full potential of a tool built to center your product strategy around the voice of your customer.

Alternatives to Consider

UserVoice stands as an invaluable solution for any organization looking to close the feedback loop, enhance customer engagement, and drive better product outcomes through effective communication and insightful data analytics.

UserVoice Summary

UserVoice is a comprehensive customer feedback management solution that empowers teams to effortlessly collect, analyze, and act on valuable user insights. Designed with modern product teams in mind, this platform simplifies the process of gathering customer opinions from multiple channels, transforming scattered input into actionable data that drives product enhancements and strategic roadmap decisions.

UserVoice belongs to the Customer Feedback Software category. The solution provides product managers, UX designers, and customer success teams with creative tools needed to foster better communication across organizations of all sizes. By centralizing feedback in one unified space, teams can quickly identify user pain points and prioritize improvements—all while maintaining a dialogue that builds customer trust and long-term engagement.

Key Features and Benefits

  • Customizable Feedback Tools: Tailor feedback forms to capture targeted responses, ensuring that the data gathered is relevant and actionable.
  • Robust Analytics and Data Insights: Leverage built-in reporting tools to analyze feedback trends in real time. This data-driven approach enables teams to make informed decisions about product features and improvements.
  • Seamless Integrations: Connect effortlessly with your existing workflows and software applications, making it easier to integrate feedback directly into your product development cycle.
  • Low-Effort Feedback Programs: Foster a culture of collaboration and transparency with automated notifications and simple, user-friendly interfaces for both customers and internal teams.

With UserVoice, organizations can align their product offerings with genuine user needs, avoiding the risks of developing features that may not resonate with the audience. The platform’s intuitive design supports easy setup and secure management while offering system monitoring and security features that ensure data integrity. Its flexible approach is especially beneficial for teams that face resource challenges, providing a structured methodology for managing customer insights across various touchpoints.

Who Can Benefit?

  • Product Managers: Quickly prioritize feature development and roadmap planning using real user data.
  • UX Designers: Gather precise user feedback to refine the product experience and interface design.
  • Customer Success Teams: Maintain improved communication channels with users by ensuring feedback is acknowledged and addressed promptly.

Choosing UserVoice means endorsing an agile approach to product development. Explore exclusive deals and harness the full potential of a tool built to center your product strategy around the voice of your customer.

Alternatives to Consider

UserVoice stands as an invaluable solution for any organization looking to close the feedback loop, enhance customer engagement, and drive better product outcomes through effective communication and insightful data analytics.

UserVoice reviews

Learn what people say about UserVoice

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78%
Subscribed Score

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Overall rating

5
4
3
2
1
CX 4/6

How good is the customer support based on subscribed’s assessment

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Security 5/6

How secure is the product based on Subscribed’s assessment?

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Ease of Use 5/6

How easy is the product to use, based on Subscribed’s assessment?

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Value 4/6

What is the value for money based on Subscribed’s assessment?

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Integration 3/6

How many integrations does the product offer?

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Popularity 6/6

How popular is the product?

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Reviews from G2, Capterra, Trustpilot
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These ratings come directly from third-party platforms like G2, Capterra, and Trustpilot. They reflect real user feedback collected independently on those sites.

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UserVoice

Pricing Range
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This only an estimated pricing range, visit UserVoice pricing page to access all the information by clicking “Visit Now”.

$0.7k-1.5k / Month
Deals Available

This product comes with a special deal, see details

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78% Subscribed Score
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The Subscribed Score is an independent rating that combines user reviews, features, and value-for-money from multiple trusted sources. It’s designed as a quick benchmark, not a guarantee of individual experience.

Analysis

UserVoice is a comprehensive customer feedback management solution that empowers teams to effortlessly collect, analyze, and act on valuable user insights. Designed with modern product teams in mind, this platform simplifies the process of gathering customer opinions from multiple channels, transforming scattered input into actionable data that drives product enhancements and strategic roadmap decisions.

UserVoice belongs to the Customer Feedback Software category. The solution provides product managers, UX designers, and customer success teams with creative tools needed to foster better communication across organizations of all sizes. By centralizing feedback in one unified space, teams can quickly identify user pain points and prioritize improvements—all while maintaining a dialogue that builds customer trust and long-term engagement.

Key Features and Benefits

  • Customizable Feedback Tools: Tailor feedback forms to capture targeted responses, ensuring that the data gathered is relevant and actionable.
  • Robust Analytics and Data Insights: Leverage built-in reporting tools to analyze feedback trends in real time. This data-driven approach enables teams to make informed decisions about product features and improvements.
  • Seamless Integrations: Connect effortlessly with your existing workflows and software applications, making it easier to integrate feedback directly into your product development cycle.
  • Low-Effort Feedback Programs: Foster a culture of collaboration and transparency with automated notifications and simple, user-friendly interfaces for both customers and internal teams.

With UserVoice, organizations can align their product offerings with genuine user needs, avoiding the risks of developing features that may not resonate with the audience. The platform’s intuitive design supports easy setup and secure management while offering system monitoring and security features that ensure data integrity. Its flexible approach is especially beneficial for teams that face resource challenges, providing a structured methodology for managing customer insights across various touchpoints.

Who Can Benefit?

  • Product Managers: Quickly prioritize feature development and roadmap planning using real user data.
  • UX Designers: Gather precise user feedback to refine the product experience and interface design.
  • Customer Success Teams: Maintain improved communication channels with users by ensuring feedback is acknowledged and addressed promptly.

Choosing UserVoice means endorsing an agile approach to product development. Explore exclusive deals and harness the full potential of a tool built to center your product strategy around the voice of your customer.

Alternatives to Consider

UserVoice stands as an invaluable solution for any organization looking to close the feedback loop, enhance customer engagement, and drive better product outcomes through effective communication and insightful data analytics.

Pros
  • Easy to use and intuitive interface
  • Helps prioritize customer feedback
  • Streamlines feedback loop and communication
  • Customizable knowledge base
Cons
  • Limited customization options
  • High cost for some plans
  • Occasional interface glitches
  • No support for multiple brands
Subscribed Score Metrics
27/36 Metric achieved
MetricsScore
Customer Support4/6
Security5/6
Ease of Use5/6
Value of Money4/6
Integration3/6
Popularity6/6
Radar Chart Table View
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
5/6 Metric Checks
Security
Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
5/6 Metric Checks
Value of Money
Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
4/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
4/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
3/6 Metric Checks
UserVoice Pricing Range
$0.7k-1.5k / Month

UserVoice Showcase
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A curated gallery of real screenshots and use cases from the product, so you can see how it works before trying it.

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https://www.youtube.com/watch?v=eA-x9cXjnEs
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https://www.youtube.com/watch?v=NEiNG-jBVYc
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UserVoice
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What else exists next to UserVoice
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A list of platforms similar to UserVoice, helping you evaluate which tool best matches your needs.

Need to cancel UserVoice? Here is how
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Thinking about how to cancel UserVoice this is how you do it!

To cancel a UserVoice product:

  • Provide written notice of termination.
  • No refunds for prepaid fees.
  • Data available for download for 60 days after termination.

How to Cancel the UserVoice

To cancel a UserVoice product:

  • Provide written notice of termination.
  • No refunds for prepaid fees.
  • Data available for download for 60 days after termination.
Every else you need to know about UserVoice
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A collection of FAQs, guides, alternatives, and comparisons to help you quickly understand if UserVoice is right for you.

Pricing Range
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This only an estimated pricing range, visit UserVoice pricing page to access all the information by clicking “Visit Now”.

$0.7k-1.5k / Month
Deals Available

This product comes with a special deal, see details

This product comes with a special deal, see details

Visit Now