How to Cancel W2 Mate

To cancel and return the W2 Mate product, you need to follow these steps carefully, as the return and refund policy has specific requirements:

Return and Refund Process

• All return and refund requests must be pre-authorized by RealTaxTools in writing. You need to contact their refund department by sending an email to [email protected] to initiate the process.

Important Considerations

• Downloadable Software: Downloadable software, including W2 Mate and any software add-ons or optional features, is not returnable or refundable. However, you can download and try the free trial version before making a purchase to ensure it meets your needs.

If Eligible for Return

• If you have purchased boxed software, you may be able to return it under certain conditions. Unopened boxed software may be returned for a full refund within 10 calendar days of purchase, subject to RealTaxTools’ discretion. Opened boxed software may only be exchanged for the same title and year version.

Steps for Returning Boxed Software

• If authorized to return your product, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are nonrefundable.
• You will need to ship the returned items to an address provided by RealTaxTools.
• There will be a 25% restocking fee on all returns.

Refund Process

• If your return is approved, RealTaxTools will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Given that downloadable software is not returnable or refundable, it is crucial to use the free trial version of W2 Mate to ensure it meets your needs before making a purchase.