How to Cancel WeSuite

To cancel your WeSuite product subscription, you need to follow these steps, as the process involves several key actions:

Notification and Support Ticket

• Contact WeSuite’s support team to initiate the cancellation process. Users can submit support tickets 24/7, but live support is available over the phone or email during the hours of 8:00 AM – 6:00 PM Eastern Time from their White Plains, NY, headquarters.

Cancellation Request

• Clearly state your intention to cancel the subscription in your support ticket or email. Provide your account details and any other relevant information to facilitate the process.

License Adjustment

• Since WeSuite operates on a named-user subscription license, you will need to adjust the licenses accordingly. You can add or reduce licenses on a monthly basis, so ensure you specify which licenses you want to cancel.

Billing and Refunds

• WeSuite does not require a money down payment for the software itself, but there may be one-time fees associated with deployment, configuration, and training. Discuss any potential refunds or adjustments with the support team, as these fees are typically non-refundable.

Data and System Access

• Ensure that you have downloaded or exported any necessary data from the WeSuite system before cancellation, as access to the system will be terminated upon cancellation.

Confirmation

• Once the cancellation is processed, you will receive a confirmation from WeSuite. This confirmation will serve as proof that your subscription has been canceled.

Here is an example of how you might phrase your cancellation request:

Dear WeSuite Support Team,

I am writing to request the cancellation of my WeSuite subscription. Please cancel the licenses associated with my account and provide any necessary instructions for finalizing this process.

My account details are as follows: [Insert your account details here].

Thank you for your assistance.

Sincerely,

[Your Name]