How to Cancel WeTicket

To cancel a ticket on WeTicket, you need to follow these steps, which are guided by the general terms and conditions of the service:

Contacting the Event Organizer

Since tickets can only be canceled by the event organizer, you will need to contact them directly to request a cancellation.

• Access your ticket dashboard on WeTicket.
• Log in with the same account you used when purchasing the ticket.
• Click "Contact Organizer" for the event you wish to request a ticket cancellation for.
• Click "Message organizer" and enter the subject and content of your message, then click "Send".

Cancellation Policy

The ability to cancel a ticket and any associated refund or cancellation fee will depend on the event organizer’s cancellation policy.

• If the ticket is free, there will be no cancellation fee.
• For paid tickets, the cancellation fee varies by country. For example, in Japan, the fee is 340 JPY, while in many other countries, it is 5 units of the local currency (e.g., USD, EUR, AUD).

Refund Process

If the event organizer approves your cancellation request, the refund will be handled according to the following guidelines:

• The refund will be processed through the credit card company used for the purchase.
  • If the refund date is before the credit card’s cutoff date, it will be settled in the current month’s bill.
  • If the refund date is after the cutoff date, it will be settled in the next month’s bill.
• For customers in Japan who used convenience store or ATM payment, you will receive an email with instructions on how to receive your refund.

Additional Considerations

• Ensure you contact the event organizer well in advance to allow time for processing your request.
• Be aware that WeTicket is not responsible for refunds or cancellations; this is the responsibility of the event organizer.

By following these steps, you can initiate the ticket cancellation process on WeTicket. However, the final decision and any associated fees or refunds are at the discretion of the event organizer.