How to Cancel Wherefour

To cancel your Wherefour subscription, you need to follow these steps carefully:

Notification and Preparation

• Notify your team and relevant stakeholders about the decision to cancel the subscription to ensure a smooth transition.
• Back up all necessary data, including compliance documents, inventory records, and any other critical information stored in the Wherefour system.

Contacting Customer Support

• Reach out to Wherefour’s customer support team via phone at 415-930-4028 or through their contact form on the website.
• Explain your intention to cancel the subscription and request guidance on the cancellation process.

Cancellation Process

• The customer support team will guide you through the formal cancellation procedure, which may involve filling out a cancellation form or providing specific details about your account.
• Ensure you have all account information ready, including your account ID, company name, and any other required details.

Data Retrieval and Export

• Use the platform to export all necessary data, such as inventory reports, compliance documents, and production records, before the cancellation takes effect.
• Wherefour allows you to upload, store, and tag compliance documents; make sure to download these documents if they are crucial for your operations.

Finalizing the Cancellation

• Confirm with the customer support team that the cancellation has been processed successfully.
• Verify that all recurring payments have been stopped to avoid any further charges.

Post-Cancellation

• Update any integrated systems, such as e-commerce platforms or EDI products, to reflect the change in your ERP and traceability software.
• Inform your customers and suppliers about the change, if necessary, and provide them with any new contact or ordering information.

By following these steps, you can ensure a comprehensive and orderly cancellation of your Wherefour subscription.