How to Cancel Yello

To cancel or make changes to an order for Yello Sustainable products, you need to be aware of their strict policies:

Cancellation Policy

Yello Sustainable has a strict NO CANCELLATION, NO REFUND policy. Once an order is placed, it is considered final and cannot be canceled or refunded.

Customized Items

For any customized items, where customization options such as length or color are available, there is also a strict NO EXCHANGE policy.

Pre-Order and Production

• The estimated production time for orders is two weeks.
• Any special requests for customization should be communicated to the customer service team before the order is placed, as once the order is placed, it will be processed immediately.

Abandoned Orders

If a customer fails to accept delivery or pick up the order within 90 days of the shipping date, Yello Sustainable considers the order abandoned and has the right to sell, dispose of, or use the order in any way they choose. The deposit or full payment made by the customer will not be subject to a refund.

Returns

While cancellations are not possible, you can return items within 14 days. Here’s how to do it:

• Use the return form enclosed with your package or download it from the website.
• Go to the returns portal at DHL, enter your complete return address and order number, and receive a PDF return sticker by email.
• Stick the return sticker on your parcel and hand it in at the nearest post office. Use the original box for your return package.
• Note that returns from outside Germany incur additional costs, and insufficiently franked returns may have costs deducted from the refund amount.

Refunds

After Yello Sustainable accepts your return, they will check the content for completeness and any defects. If everything is in order, they will automatically issue a credit note and refund the amount using the same payment method you used for your order. Refunds are processed within 5 to 10 working days of receiving the return.

Given these policies, it is crucial to ensure all details are correct before placing an order, as changes or cancellations are not possible once the order is finalized.