ZapScale Reviews - Pros & Cons, Ratings & more - 2025
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ZapScale
87%
Visit Website
87%

ZapScale is an AI-powered customer success platform that helps SaaS companies improve customer retention, reduce churn, and drive growth. With actionable insights from 150+ data points across six sources, it provides accurate health scores and predictive analytics. Its automation, playbooks, and task management streamline workflows, empowering teams to proactively address customer needs efficiently.

Subscribed Reviews

87% Subscribed Score

Analysis

ZapScale is an AI-powered Customer Success platform for B2B SaaS companies, enabling businesses to reduce churn and boost retention with data-driven customer insights. It offers 360° customer views, predictive analytics, actionable health scores, playbooks, and automation tools to optimize engagement. Pricing starts at $500/month for startups, up to $2000/month for growth plans. Compared to alternatives like Gainsight or Totango, ZapScale is noted for user-friendliness and cost-efficiency but lacks certain features like NPS surveys. Its strong customer support and quick onboarding make it ideal for CS managers prioritizing proactive engagement.

Subscribed Score Metrics
32/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
5/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
6/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
6/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
5/6 Metric Checks
MetricsScore
Customer Support6/6
Security5/6
Ease of Use6/6
Value of Money6/6
Integration5/6
Popularity4/6
Radar Chart Table View
Pros & Cons
Easy customer health tracking saves time
Flexibility to customize dashboards
Comprehensive data in one place
Simple and quick onboarding
Lacks NPS survey functionality
No integrated mass emailer yet
Calendar integration absent
Some features still evolving

Reviews of ZapScale from other platforms

Other Alternatives

Totango is a customer success platform designed to help organizations boost adoption, retention, and revenue growth efficiently. It provides real-time customer health insights, automation, and seamless integration with other tools for a holistic customer view. Easy to implement and scalable for businesses of all sizes, Totango enables proactive engagement strategies to enhance customer experiences.