Explore Totango
Totango is an advanced solution in the Data Management and Integration category, designed to simplify and enhance customer success strategies for businesses. By offering a centralized platform to manage customer journeys, Totango empowers companies to drive adoption, retention, and expansion while proactively monitoring customer health. Leading organizations such as SAP and GitHub trust Totango to streamline customer engagement and improve revenue outcomes across large portfolios. Explore exclusive deals. For alternatives, consider Custify, Skalin, and LiveAgent.
Why Use Totango?
Choosing Totango for customer success initiatives offers several key benefits:
- Quick Implementation: Totango can be deployed in days or weeks without extensive IT resources, ensuring businesses start realizing results quickly.
- Scalability and Adaptability: The platform is designed to scale with growing customer bases and integrates seamlessly with existing systems.
- Comprehensive Customer Insights: Through its 360-degree view, businesses can efficiently monitor customer health, engagement, and usage metrics, enabling data-driven decision-making.
- Automation at Scale: The solution offers workflow automation and digital touchpoints, creating personalized yet efficient customer experiences while freeing up specific resources for strategic tasks.
Who is Totango For?
Totango is ideal for a variety of teams and industries:
- Customer Success Managers: Enhance productivity with proactive health monitoring, alerts, and standardized workflows to improve customer retention and satisfaction.
- Enterprise Organizations: Support complex hierarchical data within expansive portfolios, enabling tailored engagement strategies across diverse customers.
- Technology and SaaS Businesses: Optimize recurring revenue management through actionable insights and predictive modeling for upsell and churn prevention opportunities.
- Marketing Teams: Utilize built-in email campaigns, segmentation, and customer journey mapping tools for targeted outreach and improved engagement rates.
Totango is a powerful tool for organizations seeking to refine their customer success workflows, improve customer satisfaction, and drive meaningful growth. Whether you aim to retain existing clients or focus on expansion, Totango offers a robust solution to meet these needs efficiently and effectively.
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To cancel a Totango product subscription:
- Notify your account manager.
- Ensure all outstanding payments are settled.
- Termination must be in accordance with the Terms of Use, potentially requiring a written notice.
- Access to the service will terminate immediately upon expiration or termination of the agreement.
Most frequent question about Totango
Totango includes features such as customer health scores, customer monitoring, dynamic segmentation, automated workflows, reporting and dashboards, API and integrations, and predictive modeling to help manage customer success.
Totango enhances customer data visibility by creating a single source of truth for customer health, unifying customer data from various sources like CRM, help desk, and product analytics, and providing a 360° view of customer health.
Totango offers tools such as dynamic customer segmentation, automated workflows, customizable email campaigns, and the ability to deliver personalized value through one-to-one interactions. It also includes features like NPS and CSAT surveys to capture user feedback.
Yes, Totango supports integrations with various systems and tools, including CRM, help desk, billing, and product analytics platforms, allowing for seamless data exchange and use across different teams.
Yes, Totango provides pre-built customer success program templates known as SuccessBLOCs, embedded with industry best practices, and automation capabilities for tasks, touchpoints, and digital communications based on the customer’s journey.
Try these alternatives of Totango
ChurnZero empowers subscription-based businesses to enhance customer success, reduce churn, and uncover growth opportunities with tailored insights and robust automation. Its features include health scoring, segmentation, real-time alerts, in-app communication, and advanced analytics, seamlessly integrating with your existing tech stack. Designed for proactive customer engagement, ChurnZero helps businesses deliver better experiences and scale effectively. Trust ChurnZero as your partner in driving value and efficiency.
Planhat is a customer success platform designed to help companies effectively manage customer relationships and drive growth. It consolidates customer data, provides actionable insights, and automates workflows to improve engagement and retention. With powerful analytics, intuitive dashboards, and customizable features, Planhat adapts to businesses of all sizes, offering seamless integrations and scalability. This versatile tool empowers teams to optimize processes and deliver personalized customer experiences.
Vitally is a Customer Success platform designed to help B2B SaaS teams enhance customer experiences, reduce churn, and drive revenue growth. It offers real-time insights, automated workflows, and flexible health scoring while unifying data across systems. With tools for proactive account management and actionable reporting, Vitally empowers teams to scale efficiently and maximize impact. Trusted by fast-growing SaaS companies, it ensures seamless customer retention and expansion strategies.