How to Cancel ZEMA Suite

To cancel your subscription to the ZEMA Suite, you need to follow these steps carefully:

Notification and Contact

• Inform ZE PowerGroup (now known as ZEMA Global Data Corporation) of your intention to cancel your subscription. You can do this by contacting their client services department directly.

Steps to Cancel

• Reach Out to Client Services: Contact the ZEMA client services team via phone or email. The contact details are as follows:
  • Phone: 1-866-944-1469 (Head Office) or 0-800-520-0193 (UK Office)
  • Email: [email protected]
• Provide Subscription Details: When you contact the client services team, be prepared to provide your subscription details, including your account name, account ID, and any other relevant information.
• Confirm Cancellation: Request a confirmation of your cancellation and ensure that all services associated with your account will be terminated.

Administrative Tasks

• User Access: Ensure that all user access to the ZEMA platform is revoked to prevent any unauthorized use after the cancellation.
• Data Retrieval: If necessary, retrieve any critical data or reports from the ZEMA platform before the cancellation takes effect.
• System Activity Logs: Review the system activity logs to ensure all user activities have been properly logged and reported.

Final Check

• Verify Cancellation: After the cancellation process is complete, verify with the client services team that your subscription has been successfully cancelled and that no further charges will be incurred.

Additional Considerations

• Contractual Obligations: Check your contract for any specific clauses related to cancellation, such as notice periods or any potential penalties.
• Support Resources: If you need any assistance during the cancellation process, you can also refer to the ZEMA User Community portal for additional resources and support.