How to Cancel ZenCase

To cancel a Zendesk product or account, you need to follow these steps, as there is no specific information available for a "ZenCase" product, but the process is similar to canceling Zendesk products.

Canceling a Product

• Log in to your Zendesk account and navigate to the Admin Center.
• In the sidebar, click on Account, then select Billing > Subscription.
  • For newer accounts, click Manage to manage your subscription, then click Remove products or cancel account at the bottom of the Manage subscription page.
  • For legacy accounts, click Cancellations at the bottom of the Subscription page. You don’t need to click Manage first to see the Cancellations link.
• A list of products you can cancel will appear. Select the products you want to cancel by clicking Remove.
• Once you’ve selected the products to cancel, click Continue.
• A cancellation summary and survey will appear. Select the reason you’re canceling, then click Confirm cancellations.
• Note that product cancellation is not immediate; the subscription remains active until the end of your next billing cycle.

Canceling an Entire Account

• Log in to your Zendesk account and navigate to the Admin Center.
• In the sidebar, click on Account, then select Billing > Subscription.
  • For newer accounts, click Manage to manage your subscription, then click Remove products or cancel account at the bottom of the Manage subscription page.
  • For legacy accounts, click Cancellations at the bottom of the Subscription page.
• At the bottom of the page, click Cancel account.
• A message will appear asking you to confirm the cancellation and telling you when the cancellation will take effect.
• Click Cancel account to confirm the cancellation.
• A cancellation survey will appear. Select the reason you’re canceling, then confirm the cancellation.
• After an account is canceled, you can no longer sign in to your account, and your account data will be deleted in accordance with the Service Data Deletion Policy. You can continue to use the account until your billing cycle ends.

Important Notes

• You must be the account owner to cancel products or the entire account.
• For self-service customers, notice of cancellation is deemed given when you cancel in Admin Center. All other customers must contact Zendesk Customer Support.
• If you cancel in the middle of a billing cycle, you can continue to use the account until your billing cycle ends. After your billing cycle ends, the cancellation takes effect.
• You must notify Zendesk at least 30 days prior to the end of your subscription term of your intent to cancel your Zendesk account, as required under the Main Services Agreement.