How to Cancel ZoomInfo Subscription
Strict Notice Period:
ZoomInfo enforces a strict 60-day written notice policy for subscription cancellations. This means you must notify them at least 60 days before your current contract term ends to avoid automatic renewal and a subsequent year’s charges.
Recommended Course of Action:
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Identify Contract End Date: Locate your ZoomInfo contract or billing statement to determine your current contract end date.
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Calculate Notification Window: Subtract 60 days from your contract end date to establish the latest date you can submit your cancellation request to avoid automatic renewal.
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Contact ZoomInfo: There are two options for contacting ZoomInfo regarding cancellation:
- Phone: Call ZoomInfo’s customer support line at +1-866-904-9666. Be prepared to provide your account information for verification purposes.
Confirmation is Key:
- Regardless of the chosen contact method (phone or email), acquiring written confirmation from ZoomInfo acknowledging your cancellation request is crucial.
- Save a copy of the confirmation email or note the date and name of the representative you spoke with during a phone call.
Important Considerations:
- Prorated Refunds: ZoomInfo’s terms of service (likely located on their website) should clarify their policy on prorated refunds for unused portions of your subscription. Review these terms or inquire during your communication with their support team for clarification.
By following these steps and adhering to ZoomInfo’s strict notification window, you can effectively terminate your subscription and avoid unwanted charges. Remember, obtaining confirmation of your cancellation request is vital for a seamless process.
