How to Cancel 37signals LLC (doing business as Basecamp) (2026)

How to cancel 37signals LLC (doing business as Basecamp)

Follow these step-by-step instructions to fully cancel your Basecamp subscription with 37signals LLC (doing business as Basecamp). Only the account owner or administrator can perform this action, and cancellation takes effect immediately, making your account inaccessible with data permanently deleted after 30 days.

• Log in to your Basecamp account at basecamp.com using your email and password. Ensure you are signed in as the account owner.
• On the homepage, click your avatar or profile picture in the top-right corner to open the dropdown menu.
• Select Account & Settings or Adminland from the menu. Adminland is typically beneath your avatar on the top right of the home page.
• In the Adminland or Account Settings section, scroll down to the Billing, Account, or Owner Actions area.
• Locate and click the option labeled Cancel this Account, Cancel Account, or Cancel Subscription.
• Before confirming, export your data: Go to Admin → Export (or similar) to download all projects and information. Wait for the export to complete and save it securely, as it won’t work properly after cancellation.
• Follow the on-screen prompts to confirm cancellation. Click Yes, cancel my account or similar when asked.
• You will receive a confirmation email. Your account remains active until the end of the current billing period for some plans, but access ends immediately upon confirmation. No further charges will apply.

If you cannot find the cancel option or encounter issues, contact Basecamp support via their help page for assistance. Pausing the account is an alternative for up to 6 months if you may want to resume later. Cancellation is permanent after 30 days, with no automatic refunds unless specified in your plan terms.

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