How to Cancel diagrams.net (2026)

How to cancel diagrams.net

How to Cancel diagrams.net Subscription

Understanding Your diagrams.net Account

diagrams.net operates primarily on a free model. The vast majority of users never subscribe and never need to cancel anything. However, if you have purchased a paid plan for enhanced team collaboration features or Atlassian integrations, follow the steps below.

Canceling a Paid diagrams.net Subscription

Step 1: Log Into Your Account

Visit https://app.diagrams.net and sign in with your email address and password that is associated with your paid subscription.

Step 2: Access Account Settings

Click on your profile icon or account menu, typically located in the top-right corner of the interface. Select "Settings" or "Account Settings" from the dropdown menu.

Step 3: Navigate to Billing or Subscription

Look for a "Billing," "Subscription," or "Plans" section within your account settings. This section displays your current subscription status and payment information.

Step 4: Locate Your Active Subscription

Find your current paid plan in the billing section. You should see details including your plan type, billing cycle (monthly or annual), and next billing date.

Step 5: Cancel Your Subscription

Click on the "Cancel Subscription" or "Downgrade" button associated with your plan. A confirmation dialog may appear asking you to confirm your cancellation. Confirm by clicking the final cancellation button.

Step 6: Confirm Cancellation

You should receive a confirmation message indicating that your subscription has been canceled. A confirmation email will be sent to the email address associated with your account.

After Cancellation

• Your access to paid features will end at the conclusion of your current billing cycle
• You will automatically revert to the free tier with full access to core diagramming features
• All your existing diagrams remain in your account and accessible through the free tier
• You can continue creating unlimited diagrams without any restrictions

Need Assistance?

If you encounter difficulties canceling your subscription or have questions about the process, contact diagrams.net support through their website or documentation.

Refund Policy

Refund eligibility depends on your subscription terms and the timing of your cancellation request. Refer to diagrams.net’s terms of service or contact support for specific refund information.