Assembled Pricing & Features Overview- Subscribed.FYI

Overview

What is Assembled?

Assembled is a modern workforce management platform designed for customer experience teams and business process outsourcing (BPO) companies. It offers a comprehensive solution for managing support teams, helping them deliver responsive and empathetic customer experiences. Assembled is trusted by leading brands such as Stripe, Betterment, and Everlane, and is known for its high-quality connections to the tools that matter and reliable data flow.

Why Use Assembled?

Assembled stands out in the market for several reasons:

All-in-One WFM for CX Teams and BPOs: Assembled provides a complete solution for managing customer experience teams and BPOs, ensuring efficient and effective workforce management.
Best-in-Class Integrations: Assembled offers seamless integration with various tools, ensuring compatibility with the tools that matter most to your business.
Cost Savings: Assembled has helped companies like Thrasio save $1.8 million annually in support costs by introducing AI, advanced automations, and predictive insights.

Who is Assembled For?

Assembled caters to a wide range of users:

Customer Experience Teams: Assembled is ideal for managing customer experience teams, ensuring they can deliver high-quality support to customers.
Business Process Outsourcing Companies: Assembled is also suitable for BPO companies, helping them manage their workforce and deliver services to clients.

Assembled is a powerful workforce management platform that helps customer experience teams and BPOs streamline their operations and deliver better customer experiences. Its robust features and integrations make it a valuable tool for businesses looking to optimize their support operations.

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Pricing and Features

Product Tier

Pricing

Features

Core Plan

Pricing

On-request

Robust Staffing Timeline: Detailed staffing overview.
Recurring Scheduling Templates: Standardized templates for repetitive tasks.
Slack & Gcal Integration: Seamless communication and scheduling.
Real-time Dashboard: Instant overview of schedules.
Granular Schedule Analytics: Detailed schedule insights.
Adherence & Performance Reporting: Tracking and reporting on schedule adherence and performance.

Pro Plan

Pricing

On-request

Core Features Included: All essential features are covered.
Omnichannel Forecasting: Predictions for multiple channels.
Asynchronous Work Forecasting: Planning for asynchronous tasks.
Forecast Accuracy Reporting: Detailed historical volume accuracy.
Staffing Heatmaps: Visual representation of staffing needs.

Enterprise Plan

Pricing

On-request

Pro Features: Full suite with personalized touches.
Designated Account Manager: Dedicated point of contact.
Quarterly Business Reviews: Regular strategic check-ins.
Shared Slack Channel: Instant support within your workspace.
Enterprise Security: Top-tier protection.
Advanced Customizations: Tailored to your needs.

Vendor management

Pricing

On-request

Here’s a concise version:

BPO Integration: Unique visibility into BPO operations.
Staffing Planner & Heatmaps: Detailed scheduling insights.
Real-time Management: Instant oversight of BPO activities.
WFM Integrations: Seamlessly connects with workforce management tools.
Vendor Site Permissions: Controlled access for BPO partners.

Assembled Assist

Pricing

On-request

Auto-draft & Configurable Auto-send: Streamlined response drafting and sending.
Forecasting for Asynchronous Work: Predictions for non-linear tasks.
Backlog Management: Efficient handling of ticket backlog.
Performance Reporting: Detailed insights into agent performance.

All Pricing Details Here

Experience

Cancellation

Optimizing Workforce Management: Transitioning Away from Assembled

As your organization’s workforce management needs evolve, or as you consider alternative solutions for customer experience teams, Assembled provides a straightforward process to end your subscription. To ensure a seamless transition and avoid any disruptions, please visit this page.

Product FAQ

What is Assembled?

Assembled is a workforce management platform that helps customer support teams optimize their schedules, track performance, and improve team communication.

How can Assembled help my customer support team?

Assembled provides tools for forecasting and scheduling, real-time performance tracking, and team communication, all designed to help customer support teams operate more efficiently and effectively.

Is Assembled easy to integrate with existing systems?

Yes, Assembled is designed to easily integrate with popular customer support platforms such as Zendesk, Intercom, and more, making it simple to incorporate into your existing workflow.

Can Assembled help with remote or distributed teams?

Yes, Assembled is well-suited for remote or distributed customer support teams, providing tools for managing schedules and communication across different locations and time zones.

How does Assembled handle compliance and data security?

Assembled takes data security and compliance seriously, with robust measures in place to protect sensitive information and ensure compliance with industry regulations such as GDPR and HIPAA.