Convoso

Convoso’s mission in cloud computing is to revolutionize the contact center industry by providing innovative solutions that help owners achieve unprecedented performance metrics. They are dedicated to their customers’ success and have a proven track record of delivering exceptional results, resulting in more engaged call center agents, increased margins, and significant profit growth. By considering their customers as partners and working closely with them, Convoso has a direct impact on their growth, from headcount to revenue and profits.

How to reduce the cost of a Convoso subscription

 i – Tricks are what we like to call direct ways to reduce your subscription costs.

• We haven’t found any current tricks to reduce your subscription  

Additional reduction ways to try to reduce subscription costs:

Optimize User Licenses 

Audit user licenses and remove inactive users. Consider permission sets to grant specific functionalities instead of assigning full licenses for basic needs.

Data Storage Management

Archive old data. Utilize data validation rules to prevent unnecessary data entry that consumes storage

Process Automation: Utilize workflow and approval processes to automate manual tasks, reducing the need for additional licenses.

How to implement a Workaround to reduce subscription for Convoso

 i – A workaround is using another tool to reduce your subscription.

• We haven’t found any current workarounds to reduce your subscription  

Additional workarounds to try to reduce subscription costs:

Integrations with Free/Freemium Tools

Explore free or freemium tools like Zapier to automate tasks that might require additional licenses (e.g., basic data cleansing). Consider integrating with freemium tools like Slack for internal team usage

How to reduce Convoso via bundling

 i – Use one tool to get a discount on another tool.

• We haven’t found any current bundles to reduce your subscription

Additional bundling options to try to reduce subscription costs:

Pairing/Bundling for Discounts

Partner Programs: Check if your company qualifies for partner discounts through partnerships with other software providers (e.g., some cloud storage services offer discounts with Salesforce).

Negotiate with Support. Customer support details of Convoso

 i – Speak with the Convoso support team and ask for a discount.

https://www.convoso.com/contact-us/

Discuss Usage Patterns: Contact support and discuss your current usage patterns. They might offer discounts based on your specific needs and historical data.

Negotiate Renewal Rates: Before your subscription renews, negotiate renewal rates with support. Loyalty and commitment to the platform can sometimes lead to better pricing.

Use this for help: Customer support list or google

How to switch to subscription type for Convoso

 i – Switching to a longer-term contract or changing subscription type is a good way to save.

• We haven’t found any current subscription types to reduce your subscription

Annual Subscriptions

Switching to annual subscriptions often comes with a discount compared to monthly billing.

Reduce Inactive Users

Regularly review user activity and remove inactive user licenses to free up costs.

Switch to Alternative for Convoso

 i – Here is a list of similar products that are similar you can switch to for savings.

1. Five9: Five9 is a leading provider of cloud contact center software, offering a comprehensive suite of solutions for inbound, outbound, and blended contact centers. Website: Five9
2. CallTools: CallTools is a cloud-based contact center software offering a suite of tools for inbound and outbound calling, as well as advanced reporting and analytics. Website: CallTools
3. Talkdesk: Talkdesk is a cloud-based contact center software providing solutions for customer service, sales, and support teams, including voice, SMS, and chat capabilities. Website: Talkdesk
4. NICE inContact: NICE inContact is a cloud contact center software provider offering a comprehensive suite of solutions for omnichannel customer experience management, including voice, chat, email, and social media. Website: NICE inContact

Open-Source Solutions: Depending on your needs, explore open-source solutions that might offer similar functionalities at a lower cost. When searching try “Opensource for x” to find applicable tools.