MyKaarma Pricing & Features Overview- Subscribed.FYI

MyKaarma

MyKaarma transforms car dealership service departments with modern communication and payment solutions. Seamlessly integrated with existing software, it boosts efficiency, customer satisfaction, and retention rates for service managers, dealerships, and industry professionals.

Overview

What is MyKaarma?

MyKaarma is a cloud-based software company dedicated to enhancing the retail experience for the service departments of car dealerships. The MyKaarma application provides dealerships with 21st-century technology, enabling digital conversations (text, email, voice) and smart payment systems (mobile, point-of-sale) with auto-reconciliation. This all-in-one application seamlessly integrates with existing dealer management software, enhancing efficiency and customer satisfaction.

Why Use MyKaarma?

In the realm of dealership service department solutions, MyKaarma stands out by offering:

  • Enhanced Communication: MyKaarma allows dealerships to engage in digital conversations via text, email, and voice, facilitating more efficient and modern communication with customers.
  • Smart Payment Systems: The platform supports advanced payment solutions, including mobile and point-of-sale options, with auto-reconciliation features that streamline financial transactions.
  • Seamless Integration: MyKaarma integrates effortlessly with existing dealer management software, ensuring a smooth transition and enhancing operational workflows.
  • Improved Customer Retention: Dealerships using MyKaarma have seen a significant increase in customer retention rates, thanks to improved customer satisfaction and streamlined service processes.

Who is MyKaarma For?

MyKaarma caters to a variety of users within the automotive industry:

  • Service Departments: Service managers and staff utilize MyKaarma to enhance communication with customers and streamline payment processes, improving overall service efficiency.
  • Dealerships: Dealerships benefit from MyKaarma’s integrated solutions, which enhance customer satisfaction and retention, ultimately driving sales and profitability.
  • Automotive Industry Professionals: Professionals in the automotive industry use MyKaarma to adopt cutting-edge technology, stay competitive, and meet the evolving expectations of customers.
  • Financial Managers: Financial managers appreciate the auto-reconciliation feature, which simplifies financial management and ensures accurate and timely processing of payments.

In conclusion, MyKaarma is a valuable tool for car dealerships aiming to enhance their service department operations through modern communication and payment solutions. Whether you’re a service department manager, dealership owner, automotive industry professional, or financial manager, MyKaarma provides the advanced technology and seamless integration needed to improve customer satisfaction and operational efficiency.

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Pricing and Features

Product Tier
Pricing
Features

Communications

Pricing

On-Request

  • Integrated Calling: Integrated calling and texting communications
  • Direct Connect: Direct connect texting delivers instant interaction
  • Email Backup: Send emails as backup communications
  • Omnichannel Dashboard: One communications dashboard for all threads
  • Customer Approvals: Customer approvals in 10 minutes or less
  • Call Volume Reduction: Drops phone call volume and voicemail by 35%
  • DMS Integration: Fully integrated with major DMS providers
  • Popup Notifier: Never miss a call, text, or email
  • Response Alerts: 15-minute response alert for fast updates
  • Response Templates: Save time with text/email templates

Payments & Surcharging

Payment Intergration

On-Request

Payment Processsing

On-Request

  • DMS Integration: Seamless integration with Dealer Management Systems
  • Apple Pay: Apple/Google Pay for retail transactions
  • Credit Card Surcharging: Fully compliant credit card surcharging
  • Online Checkout: Apple/Google Pay for online checkout
  • Online Payments: Payments via text and email
  • Buy Now Pay Later: Affirm – Buy Now Pay Later option
  • Accounting Overhead: Reduced accounting overhead
  • ACH Checkout: ACH checkout, online or manual
  • Mobile Terminals: Mobile payment terminals for convenience
  • Chargeback Prevention: Reduced cost 3D Secure for chargeback prevention

Scheduler+

Pricing

On-Request

  • Access Menus: Access Dealer and OEM menus easily
  • Capacity Management: Manage capacity level decisions efficiently
  • Recall Data: Access recall data for customer vehicles
  • Service Check-In: Greet customers with service lane check-in tools
  • Technology Integration: Use any technology to set appointments
  • Responsive Design: Fits desktops, tablets, and smartphones
  • Info Population: Easily populate info by searching name, email, phone, or VIN
  • Transportation Options: Available when scheduling an appointment
  • Direct Contact: Customers can call or text service advisor directly
  • Customize Scheduler: Match scheduler to dealership’s brand

Recall Data

Pricing

On-Request

  • Access Data: Recall data accessible within the scheduler
  • DMS Integration: Customize data pushed to your DMS
  • Single Dashboard: Manage all customer information in one place
  • Opportunity: Recall access presents service opportunities
  • VIN Level: See recall data at the VIN level
  • Comprehensive Info: NHTSA Campaign ID, title, description, remedy, status
  • Customer Safety: Act as a safety beacon in the community
  • Appointment Integration: See recall data with appointment info
  • No Extra Logins: Access data without logging into other systems
  • Efficient Management: Avoid screen flipping for recall checks

Follow-up

Pricing

On-Request

  • Automated Outreach: TCPA-compliant automated customer communications
  • Customer Response: 27% response rate through text outreach
  • Time Savings: 323 hours saved using automation
  • Service Revenue: Increase revenue by targeting customer needs
  • Campaign Efficiency: Based on 25 parallel campaigns by a dealer
  • High ROI: Achieve 2X ROI on recall and declined services
  • Integrated Approach: Picks the right channel and time for outreach
  • Channel Rotation: Effective outreach with channel rotation
  • Customer Care: No fragmentation of customer history
  • Personalized Communication: No more impersonal or manual outreach

ServiceCart™ Video MPI

Pricing

On-Request

  • One-Click Shopping: Easy online shopping convenience
  • Build Trust: Increase transparency with video
  • Integrated Systems: Integrated with payments and communications
  • Reduce Declined Services: Boost acceptance of recommended services
  • Increased Revenue: Dealers see a $400 lift per media view
  • Technician Videos: Short, concise videos of repairs
  • Common Repairs: Highlights common repair areas with videos
  • Auto Sending: Automatic sending of tech videos to customers
  • HD Recording: Videos recorded in high definition
  • VIN Sync: Sync videos with vehicle VIN and customer RO

Walkaround Video

Pricing

On-Request

  • Eliminate Claims: Eliminate bogus damage claims with video proof
  • Speed Check-In: Simplify and speed up customer check-in process
  • Upsell Damage: Upsell physical damage repair services
  • Build Trust: Increase transparency with customers
  • Quick Inspections: Inspections take 1-2 minutes on average
  • Paperless Process: Eliminate pen and paper inspection/check-ins
  • Highlight Damage: Videos highlight common exterior damage areas
  • Close-Up Photos: “Tap” to take close-up pictures of defects
  • VIN Sync: Sync videos with vehicle VIN and customer RO
  • Cloud Storage: 3-year cloud-based storage for easy access

Pickup & Delivery

Pricing

On-Request

  • Route Tracking: Live route tracking for directness to customer
  • Instant Communication: Instant communications between scheduler, driver, and clients
  • Damage Protection: Built-in Service Lane and Tech Video
  • High-Speed Storage: Videos and photos accessible from high-speed storage
  • Single Dashboard: Manage vehicles, drivers, and trips from one dashboard
  • Client Updates: Clients receive text messages with tracking links
  • Trust Building: Builds trust through transparent process
  • Customer Tracking: Customers can track driver progress and arrival time
  • Driver Navigation: Full navigation and route mapping within the app
  • Paperless Routing: Eliminate paper routing directions

Uber Integration

Pricing

On-Request

  • Direct Contact: Get a direct point of contact for support
  • Reduce Costs: Reduce shuttle costs and guest waits
  • Simplify Management: Simplify travel management with billing and reporting features
  • Integrated Booking: Book Uber rides through myKaarma application
  • Custom Pickup: Specify pickup and drop-off locations for customers
  • Text Notifications: Customers receive a text message to start the ride
  • Standalone Product: Use integration as a standalone product
  • Module Integration: Use alongside myKaarma’s pickup and delivery module
  • Enhanced Service: Provide convenient transportation solutions
  • Customer Convenience: Improve overall customer experience

Experience

Cancellation

Steps to Cancel myKaarma Subscription

Canceling your myKaarma subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to this page.

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Product FAQ

What is myKaarma?

myKaarma is a Service Lane Technology platform that delivers exceptional customer interactions for franchise auto dealers. It is designed to communicate with customers at every aspect of the service, repair, and maintenance journey, ensuring positive and memorable interactions.

How does myKaarma help auto dealers?

MyKaarma helps auto dealers by providing an organic self-contained system that is easy to use and saves time. It is designed from the customer-in, ensuring that every interaction with customers is positive and memorable. Franchise auto dealers choose myKaarma because it delivers exceptional customer interactions and allows for payments during outages.

Can I change technician availability or dealership hours of operation in myKaarma?

Yes, you can change technician availability or dealership hours of operation in myKaarma. To do this, please reach out to [email protected].

How do I create a custom report in myKaarma?

To create a custom report in myKaarma, you can refer to the support resources available on the myKaarma website. The support section includes detailed guides and tutorials on how to create custom reports.

Why are some video walkarounds or ROs not showing up on myKaarma?

If some video walkarounds or ROs are not showing up on myKaarma, you can refer to the support resources available on the myKaarma website. The support section includes detailed guides and tutorials on troubleshooting common issues, including missing video walkarounds or ROs.