WalkMe Reviews - Pros & Cons, Ratings & more - 2025
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WalkMe
80%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Review

    • WalkMe

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    80%

    WalkMe, a Digital Adoption Platform (DAP), transforms software proficiency with interactive guidance. It elevates adoption rates, boosts productivity, and offers insights for enhanced user experiences, maximizing ROI in software solutions.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    80% Subscribed Score

    Analysis

    WalkMe is a leading Digital Adoption Platform (DAP) designed for enterprises, enabling smooth user onboarding, software adoption, and workflow optimization. Its features include walkthroughs, automation, analytics, and user segmentation, ideal for software teams, developers, and HR professionals. Compared to tools like Whatfix, Pendo, and Intercom, WalkMe stands out for its customization but can be complex to set up, requiring technical expertise. While praised for scalability and support quality, it is considered costly. WalkMe provides significant ROI for large-scale implementations but may not suit smaller businesses seeking affordability.

    Subscribed Score Metrics
    28/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    4/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    5/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support5/6
    Security4/6
    Ease of Use4/6
    Value of Money4/6
    Integration5/6
    Popularity6/6
    Radar Chart Table View
    Pros & Cons
    Versatile for creating walkthroughs and tooltips
    Enhances user onboarding and training efficiency
    Minimal reliance on technical teams for updates
    Robust features for digital adoption and analytics
    Steep learning curve and setup complexity
    Frequent UI updates cause maintenance issues
    High cost compared to simpler alternatives
    Bugs occur in advanced implementations

    Reviews of WalkMe from other platforms

    4.5
    (465)
    4.5
    (465 Reviews)
    G2 Review
    4.1
    (62)
    4.1
    (62 Reviews)
    Capterra Review

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