Zoho Desk Reviews - Pros & Cons, Ratings & more - 2025
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Zoho Desk
88%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Service Software
  • Zoho Desk
  • Review

    • Zoho Desk

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    88%

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    88% Subscribed Score

    Analysis

    Zoho Desk is an AI-powered help desk software tailored for customer service teams, offering omnichannel support, ticket management, customizable workflows, and real-time analytics. Key features include SLA management, knowledge base integration, automation, and third-party app compatibility. Pricing starts free for three users and scales up to $40/user/month. It’s user-friendly, cost-effective, and ideal for small businesses seeking scalability. Compared to Zendesk or Freshdesk, Zoho Desk is budget-friendly with robust features but can feel overwhelming for new users. Marketers and IT teams will appreciate its automation; however, designers may find UI less intuitive. Customer support is strong but can improve responsiveness.

    Subscribed Score Metrics
    31/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    6/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    5/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support5/6
    Security4/6
    Ease of Use5/6
    Value of Money6/6
    Integration5/6
    Popularity6/6
    Radar Chart Table View
    Pros & Cons
    User-friendly interface and easy navigation.
    Comprehensive automation features.
    Seamless integration with other tools.
    Cost-effective with strong customer support.
    Occasional slow performance or loading times.
    Needs smoother mobile app functionality.
    UI can feel cluttered or overwhelming.
    Limited features in the free plan.

    Reviews of Zoho Desk from other platforms

    4.4
    (6045)
    4.4
    (6045 Reviews)
    G2 Review
    4.4
    (2186)
    4.4
    (2186 Reviews)
    Capterra Review
    4.2
    (5052)
    4.2
    (5052 Reviews)
    Trustpilot Review

    Other Alternatives

    Slack is a collaborative messaging platform that simplifies team communication. With channels, direct messaging, and integrations, it centralizes work-related conversations, enhancing productivity and fostering seamless collaboration within organizations of any size.

    Zendesk is a customer service and engagement platform that helps businesses build strong customer relationships. It provides tools for multi-channel support, ticket management, knowledge base creation, and automation, enhancing the efficiency of customer support and engagement teams.

    Hootsuite simplifies social media management by providing a centralized platform for scheduling posts, monitoring engagement, and analyzing performance. Ideal for social media managers, marketing teams, and businesses of all sizes, it facilitates efficient collaboration and strategic engagement.

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