Tiledesk is an innovative, no-code customer support and engagement platform built for businesses that want to deliver seamless, multichannel communication. Positioned in the Customer Support Software category, Tiledesk combines the power of live chat, chatbot automation, and an intuitive design studio to help organizations manage customer interactions efficiently. Developed with passion and backed by an active open source community, it empowers teams to create engaging conversation flows without the need for extensive technical expertise.

Main Features

• Live Chat Widget: Easily implement a customizable chat interface on your website and mobile apps to offer instant support.
• Resolution Bot and AI Chat: Automate responses with intelligent chatbots that are powered by advanced language models, including ChatGPT technologies, to provide human-like answers quickly.
• Seamless Multichannel Communication: Orchestrate interactions effortlessly across various digital channels, including web, social media, and messaging apps like WhatsApp and Facebook Messenger.
• Ticketing Management: Integrate comprehensive ticketing management within the platform, ensuring that every customer query is tracked and resolved.
• Team Organization: Manage multiple projects with smart assignment of queues and departments, along with robust SLAs, to streamline internal support operations.
• Chat Tools and Analytics: Utilize features like typing indicators, offline access, and delivery receipts, coupled with a real-time analytics dashboard, to monitor and enhance team performance.
• Knowledge Base: Build an extensive repository of articles and FAQs that empower both agents and customers with instant information.

Why Use Tiledesk?

Tiledesk simplifies the complexity of customer support by unifying live chat, chatbots, and ticketing management. Its drag-and-drop design studio allows for rapid build and deployment of custom conversational flows, making it an ideal choice for businesses aiming to improve efficiency and enhance customer engagement. The platform supports integration with major AI platforms, ensuring that automation scales with your growth. Furthermore, its open source nature provides flexibility and cost efficiency, making it accessible to businesses of all sizes.

Who Can Benefit?

• Businesses looking for an agile, omnichannel customer support solution
• Teams that value ease of integration and customization without deep coding knowledge
• Organizations aiming to balance human support and automation for superior customer experience

Ready to transform your customer engagement? Visit the Tiledesk homepage for more details or check out the exclusive deals to get started.

Consider These Alternatives

• LiveAgent
• Slack
• LiveChat