How to Cancel Square Appointments - Subscribed.FYI
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Square Appointments
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Square Appointments

85%

Square Appointments is a user-friendly online scheduling and payment platform designed for businesses that depend on appointments. It streamlines operations with features like real-time availability, automated reminders, and Google calendar integration. The software is free for individuals, offers affordable plans for teams, and integrates seamlessly with Square’s payment processing tools to manage the entire business from one place. Perfect for small businesses, it helps increase efficiency and reduce no-shows.

How to Cancel Square Appointments

To create and manage a cancellation policy for Square Appointments, follow these steps:

Setting Up the Cancellation Policy

  1. Access the Square Dashboard:

    • Log in to your Square Dashboard.
  2. Navigate to Appointments Settings:

    • Go to the Appointments section, then select Settings.
  3. Configure Payments & Cancellations:

    • Under Settings, select Payments & Cancellations.

Customizing the Cancellation Policy

  • Set the Cancellation Cut-off Time:

    • Under Cancellation Policy, click Edit to set a cut-off window. You can select a time frame ranging from one hour to two weeks, or choose no cut-off time.
    • Click Save after setting the cut-off time.
  • Allow Clients to Reschedule or Cancel Online:

    • Toggle on the option Clients may reschedule or cancel their own appointments before the cut-off time if you want to allow clients to manage their appointments online.

No-Show Protection and Cancellation Fees

  • Hold a Card for No-Show Protection:

    • Select Hold card for no-show protection under the Payments section.
    • Choose one of the following fee options:
      • Set a flat cancellation fee per appointment.
      • Set a flat cancellation fee per service (you must enter a cancellation fee amount for each service in your catalog).
      • Set a fee as a percentage of each service price.

Client Cancellation Process

  • Client Self-Cancellation:

    • Clients can cancel their appointments directly from their confirmation email or text message by selecting Reschedule or Cancel.
    • They will be redirected to a page where they can reschedule or cancel their appointment, provided they are within the specified cancellation window.

Additional Settings

  • Customize the Cancellation Policy Text:

    • You can add additional text to your cancellation policy to tailor it to your business needs.
    • If you require full prepayment, ensure your cancellation policy includes details on how refunds are managed for last-minute cancellations or reschedules.

Deleting a No-Show Fee

  • Remove a No-Show Fee:

    • Go to Appointments > Settings > Payments & Cancellations.
    • Under Hold card for no-show protection, select Next.
    • Choose the fee type you want to delete and select the trashcan icon.
    • Confirm by selecting Delete and then Save.

Displaying the Cancellation Policy

  • Policy Visibility:

    • Your cancellation policy will be displayed in the online booking flow and at the bottom of the confirmation emails your clients receive.

By following these steps, you can effectively set up and manage a cancellation policy for your Square Appointments, ensuring clear communication and protection for both your business and your clients.

Other Alternatives

Calendly simplifies scheduling by providing a user-friendly platform for effortless appointment booking. Streamline meetings, interviews, and events with its intuitive interface, enhancing productivity and eliminating the hassle of coordination.