Effortless Ops Management: Mastering Rotations and Incidents with Pagerly on Slack
Pagerly: Elevate Your Incident Management in Slack
Introduction
In the dynamic realm of incident management, where collaboration and efficiency are paramount, emerges Pagerly. This article explores how Pagerly transforms the landscape by seamlessly integrating rotations, oncalls, incidents, and ops directly into Slack, your team’s central hub for communication.
Pagerly Unleashed: Your Engineering Sidekick on Slack
Pagerly is your Slack-based engineering sidekick, offering a suite of features that streamline oncall schedules, incident management, and ops coordination. With the ability to sync oncall schedules, integrate with Jira and Slack, and customize incident bots, Pagerly has earned the trust of over 100 organizations, including Dydx, Blockdeamon, and Spotify.
Manage Oncalls on Slack
Say goodbye to operational overload with Pagerly. Sync oncall schedules with Slack user groups, customize incident bots, and integrate with PagerDuty, OpsGenie, and Jira seamlessly. Pagerly is designed to simplify oncall and incidents management, making it a go-to tool for diverse organizations.
Join 1200+ Teams on Pagerly!
Why Pagerly Matters
Customization for Your Organization
At Pagerly, customization is key. The platform understands the unique needs of your organization, offering extensive customization options to tailor incident management processes according to your specific requirements. Pagerly seamlessly integrates with your existing tech stack, ensuring a harmonious collaboration experience.
Summarize Incidents from the Past
Pagerly’s AI capability allows you to summarize past incidents efficiently. Generate stakeholders’ messages, create incidents, tickets, and bugs directly from Slack, and automatically create channels based on your workflow rules. Pagerly ensures that your incident management is not just efficient but also well-documented.
JIRA-SLA-ALERTS
Raise AWS time-based requests, manage incidents without window switching, and benefit from all Slack collaboration features with Pagerly. The two-way sync between ticketing tools like Jira and Zendesk and Slack ensures a centralized hub for collaboration.
Automatic RCA Generations and Timelines
Pagerly goes beyond incident response. It automatically generates Root Cause Analysis (RCA) and timelines from incident and Slack conversations. Capture timelines easily from Slack, Zoom, Jira, and more, all within the familiar Slack interface.
Integrations
Pagerly integrates seamlessly with various tools, including PagerDuty, OpsGenie, Jira, Zendesk, and Google Workspace. Put your data where your team collaborates with these integrations, making Pagerly a versatile and comprehensive solution.
Why We Started Pagerly
Pagerly was born out of the belief that Slack is the best place for collaboration. Engineering workflows can be optimized within Slack, from syncing schedules to creating incident reports. Pagerly addresses common pain points faced by Software Development Engineers (SDEs) and Engineering Managers (EMs) in oncall, incident operations, and ticket operations.
Common Engineering Workflows Supported by Pagerly
- Sync PagerDuty/Opsgenie/Github schedules with Slack UserGroup
- Round Robin rotations for non-oncall work
- Mention multiple oncalls together
- Jira-Slack two-way sync for ticket creation and management
- Automatic oncall handover reports
- AWS IAM access requests over Slack
- Customized incident bots for specific workflows
Pagerly is trusted by 1200+ teams, including major names like Spotify, BlockDaemon, MessageGears, Dydx, ITV, Mindtickle, and many more.
Conclusion: Collaborate Better, Save Time
Pagerly is not just a tool; it’s a revolution in incident management, designed to meet the evolving needs of engineering teams. Collaborate better, save time, and experience a new era of incident management with Pagerly.
Explore Pagerly on Product Hunt. Visit the Pagerly website to learn more. For inquiries, contact [email protected].
