Zoho vs. Google: Comparing Pricing and Features of CRM Solutions

05 December 2023 - Customer Service Software Proposal Software Customer Relationship Management

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Zoho vs. Google: Comparing Pricing and Features of CRM Solutions

When it comes to Customer Relationship Management (CRM) solutions, both Zoho and Google offer unique features and pricing models that cater to different business needs¹ ² ³ ⁴ ⁵ ⁶ ⁷.

Zoho CRM

Zoho CRM is a comprehensive CRM platform that offers a range of features including sales force automation, marketing automation, customer support, and inventory management². It provides a flexible product catalog, automated addons, trial management, segmented email notifications, and discounts & coupons² ⁸ ⁹.

Pricing

Zoho CRM offers several pricing tiers⁸ ⁹:

Standard: $14 per user/month (billed annually)
Professional: $23 per user/month (billed annually)
Enterprise: $40 per user/month (billed annually)
Ultimate: $52 per user/month (billed annually)

Google CRM

Google’s approach to CRM is centered around integrating its suite of productivity tools to manage customer interactions effectively¹ ⁴. These include Gmail for email communication, Google Calendar for scheduling, Google Meet for video conferencing, and Google Drive for document storage and collaboration¹ ⁴.

Pricing

Google Workspace offers several pricing tiers ⁷:

Business Standard: $3/user/month
Business Plus: $5.04/user/month
Enterprise: 70%+ off

Relevant SaaS Products for the SaaS Subscription Stack

Here are some relevant SaaS products that can be beneficial for the SaaS subscription stack:

Chargebee: A comprehensive subscription management platform that helps businesses manage recurring billing and subscription models at scale¹⁰.
FastSpring: An easy-to-use and powerful subscription management software for SaaS¹¹.
Zuora: Provides a monetization platform that unlocks new business opportunities and automates complex revenue streams¹².
Paddle: A platform that enables SaaS and software companies to sell online in more places around the world¹³.
SaaSOPTICS: Specializes in automating the financial operations of B2B SaaS companies by streamlining the order-to-revenue process¹⁴.

Conclusion

In conclusion, both Zoho and Google offer robust CRM solutions with different features and pricing models. Zoho CRM provides a comprehensive platform with a wide range of features, making it suitable for businesses looking for an all-in-one solution. On the other hand, Google’s CRM approach focuses on integrating its productivity tools, making it a good choice for businesses already using Google Workspace.

Relevant SaaS products like Chargebee, FastSpring, Zuora, Paddle, and SaaSOPTICS can enhance your CRM capabilities and streamline your SaaS subscription stack. Choosing the right CRM solution and SaaS products depends on your business needs and budget.