How to Cancel Tauria

To cancel and return a product from Tauria Australia, follow these steps:

Cancelation and Return Process

If you wish to return a product and request a refund, you must do so within the specified time frame and follow the guidelines outlined below.

Within the 14-Day Money Back Guarantee

• If you receive your item and change your mind within 14 days, you are entitled to a full refund.
• Ensure the product remains in good physical condition.
• Contact Tauria via the contact form on their ‘Contact Us’ page, providing your order number to initiate the return process.

Returning the Product

• If Tauria requests you to return the item, they will provide a return address.
• You will need to pay for the return shipping initially, but Tauria will reimburse you for this cost once they receive the product and a valid postal receipt.

Refund Process

• Once the returned product is received and confirmed to be in good condition, Tauria will process your refund.
• The refund will be applied to your original method of payment within 5-10 business days, excluding public holidays and weekends.

Additional Considerations

• If the product is faulty or broken, there is no time limit for refunds under Australian Consumer Law. However, you need to provide evidence of the damage, such as an image or video, and explain why it took longer than 14 days to report the issue.
• Refunds are not applicable if 14 days have passed and you have changed your mind, placed the order by mistake, found the product cheaper elsewhere, misused the product, or no longer need it.

Contacting Tauria

• For any questions or concerns regarding a return, use the contact form on the ‘Contact Us’ page of the Tauria website. Avoid contacting via social media channels for a quick response.

By following these steps, you can ensure a smooth return and refund process for your Tauria product.