Zendesk Support Suite Reviews - Pros & Cons, Ratings & more - 2025
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Zendesk Support Suite
85%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Relationship Management
  • Zendesk Support Suite
  • Review

    • Zendesk Support Suite

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    85%

    Zendesk is a customer service and engagement platform that helps businesses build strong customer relationships. It provides tools for multi-channel support, ticket management, knowledge base creation, and automation, enhancing the efficiency of customer support and engagement teams.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    85% Subscribed Score

    Analysis

    Zendesk Support Suite is an AI-powered omnichannel customer service platform designed for seamless support via email, chat, voice, and social media. Key features include ticket automation, SLA management, integrations with 1,000+ apps, robust analytics, and customizable agent workspaces. Priced between $55–$169/user/month, it’s highly scalable for mid-to-large enterprises. While intuitive for customer service teams, industries like retail and tech (e.g., marketers, IT teams) benefit most. Alternatives like Freshdesk and Zoho Desk are more cost-effective for smaller businesses but lack the extensive scalability and advanced reporting of Zendesk. Its responsive support and solid functionality justify its cost but may challenge budget-conscious users.

    Subscribed Score Metrics
    30/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    5/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    6/6 Metric Checks
    MetricsScore
    Customer Support5/6
    Security4/6
    Ease of Use5/6
    Value of Money4/6
    Integration6/6
    Popularity6/6
    Radar Chart Table View
    Pros & Cons
    Robust ticket management and automation features.
    Seamless integration with third-party tools.
    User-friendly interface with centralized workflows.
    Extensive reporting and analytics capabilities.
    High cost, especially for advanced features.
    Lagging and occasional downtime affects efficiency.
    Limited customization for certain features.
    Complex admin panel for ticket and workflow management.

    Reviews of Zendesk Support Suite from other platforms

    4.3
    (6007)
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    G2 Review
    4.3
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    4.3
    (4013 Reviews)
    Capterra Review
    1.4
    (583)
    1.4
    (583 Reviews)
    Trustpilot Review

    Other Alternatives

    Slack is a collaborative messaging platform that simplifies team communication. With channels, direct messaging, and integrations, it centralizes work-related conversations, enhancing productivity and fostering seamless collaboration within organizations of any size.

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

    Apollo is an all-in-one sales intelligence platform offering precise data, advanced prospecting, multi-channel engagement, enriched profiles, and real-time tracking—perfect for sales professionals, marketers, and entrepreneurs aiming for predictable revenue growth.

    See All alternatives