How to Cancel Atolia

To cancel your Atolia product, follow these steps carefully to ensure a smooth and efficient process.

Cancellation Methods

You can cancel your Atolia product either online or by phone.

Online Cancellation

• Log in to your Atolia account using your credentials.
• Navigate to the "My Products" or "Account Settings" section.
• Locate the product you wish to cancel and click on the "Cancel" or "Terminate" button associated with it.
• Select the reason for cancellation from the provided options and submit your request.

Phone Cancellation

• Call the Atolia customer support number at the designated hours of operation.
• Inform the customer support representative of your intention to cancel your product.
• Provide the necessary details to verify your account and confirm the cancellation.

Effective Date of Cancellation

The effective date of cancellation varies based on the type of product subscription you have:

Monthly Subscription Products

• Cancellation will be effective at the end of the then-current billing cycle. You will continue to have access to the product until the end of this cycle.

Annual Subscription Products

• The effective date of cancellation is based on the effective date of purchase. If you purchased your product on the 15th day of a month, your cancellation will be effective on the next occurrence of the 15th day of a month. If the purchase date was the 29th, 30th, or 31st of a month and that day does not occur in the month of cancellation, the cancellation will be effective on the last day of the month.

Trial Offers

• For reduced-price or free trial offers, cancellation will be effective at the end of the trial period if the request is made prior to the end of the trial period.

Post-Cancellation Access

You will continue to have access to the product until the cancellation effective date, as outlined above.

Additional Considerations

• Review your product agreement to ensure there are no specific stipulations or penalties associated with cancellation.
• If any claims or payments have been made, these may affect the refund amount.
• Refunds, if applicable, will be processed according to the terms outlined in your agreement.

Checking Cancellation Status

To inquire about the status of your cancellation, you can:

• Visit the Atolia customer portal online.
• Contact the dedicated client support team via phone or email.

By following these steps, you can ensure that your Atolia product is canceled efficiently and according to the terms of your agreement.