Desk365 Reviews - Pros & Cons, Ratings & more - 2025
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Desk365
73%
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    • Desk365

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    73%

    Desk365 is a cloud-based helpdesk solution designed for Microsoft 365 workplaces, offering seamless omni-channel support through Microsoft Teams, email, and web forms. Its intuitive interface, unified inbox, and automation features help businesses streamline customer service and internal IT support processes. With advanced options like SLA reminders, AI-powered drafting, and customizable workflows, Desk365 ensures efficiency and adaptability for teams of all sizes. Free for up to three agents, it integrates effortlessly into existing workflows while maintaining a user-friendly experience.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    73% Subscribed Score

    Analysis

    Desk365 is a cloud-based helpdesk tailored for Microsoft 365 workplaces, offering efficient service via Microsoft Teams, email, and web forms/widgets. Key features include workflow automation, AI-powered drafts, SLA reminders, and robust reporting tools. It’s free for up to 3 agents, with paid plans starting at $12/agent monthly, offering strong value for small teams or IT support in SMBs.

    Compared to alternatives like Zendesk or Freshdesk, Desk365 excels in affordability, seamless MS Teams integration, and ease of use but lacks advanced reporting and multi-department structuring found in larger suites.

    Specifically suited for IT professionals and MS365-dependent teams, Desk365’s excellent customer support, responsive updates, and reasonable cost make it a top pick for budget-conscious businesses prioritizing MS365 integrations.

    Subscribed Score Metrics
    27/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    4/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security4/6
    Ease of Use5/6
    Value of Money5/6
    Integration4/6
    Popularity3/6
    Radar Chart Table View
    Pros & Cons
    Easy to use and configure interface
    Excellent customer support and responsiveness
    Great integration with Microsoft Teams
    Affordable pricing and robust features
    Reporting features need improvement
    Limited automation capabilities
    Lack of dynamic agent group structuring
    No language change option for agent portal

    Reviews of Desk365 from other platforms

    4.9
    (8)
    4.9
    (8 Reviews)
    G2 Review
    4.8
    (12)
    4.8
    (12 Reviews)
    Capterra Review

    Other Alternatives

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

    Zendesk is a customer service and engagement platform that helps businesses build strong customer relationships. It provides tools for multi-channel support, ticket management, knowledge base creation, and automation, enhancing the efficiency of customer support and engagement teams.

    Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

    See All alternatives