How to Cancel Easy Digital Downloads

To fully cancel and refund an order in Easy Digital Downloads, follow these steps:

Accessing the Order

• Go to the WordPress admin dashboard and navigate to Downloads > Orders.
• Locate the order you wish to refund and click Edit under that order.

Initiating the Refund

• In the order details page, find the Order items section and click the Initialize Refund button.
• A modal window will appear, allowing you to manage the refund process.

Selecting Items to Refund

• If the order contains multiple items, use the checkboxes to select which items you want to refund.
• For each item, you can choose to refund the full amount or enter a specific amount for a partial refund.

Handling Subscriptions and Payment Gateways

• If the order includes a subscription, you can check the box to Cancel Subscription ID to cancel the subscription along with the refund.
• To refund the monetary transaction directly through the payment gateway (e.g., Stripe, PayPal), check the box labeled Refund Charge in [Payment Gateway].

Finalizing the Refund

• After selecting the items and options, click the Submit Refund button.
• This will process the refund, cancel any associated subscriptions if selected, and update all relevant records in the Easy Digital Downloads database.

Post-Refund Actions

• The order status will be updated to reflect the refund (e.g., "Partially Refunded" or "Refunded" depending on the amount refunded).
• Ensure that your refund policy is clear and communicated to the customer, including any consequences of the refund, such as loss of access to support, downloads, or future updates.

By following these steps, you can efficiently manage refunds and cancellations for your digital products using Easy Digital Downloads.