How to Cancel FlowCentric Processware

To create an effective cancellation flow for the FlowCentric Processware product, you should incorporate several key elements that balance the need to retain customers with the necessity of respecting their decision to cancel. Here is a step-by-step guide on how to design this cancellation flow:

Cancellation Flow Process

Step 1: Acknowledgment and Warning

When a user initiates the cancellation process, present them with a clear acknowledgment of the ramifications of their decision. This could include:

• A notification that their data will be deleted and no longer accessible.
• Information about any potential loss of access to specific features or plans.
• A reminder that no refunds will be given for unused service.

Please acknowledge the following:

• Your data will be deleted and no longer accessible.
• You will lose access to specific features or plans.
• No refunds will be given for unused service.

Step 2: Exit Survey

Implement an exit survey to gather feedback on why the customer is canceling. This can be a simple, multiple-choice survey with an option for additional comments.

Why are you canceling your subscription?

• Cost
• Lack of features
• Poor customer support
• Other (please specify)

Step 3: Alternatives to Cancellation

Offer personalized alternatives to cancellation based on the customer’s current plan and usage. This could include:

• A temporary discount or special offer.
• Access to additional features or support.
• A different pricing plan that better suits their needs.

Before you cancel, consider the following alternatives:

• A temporary 20% discount on your current plan.
• Access to premium features for a trial period.
• A switch to a more cost-effective plan.

Step 4: Final Cancellation Option

Ensure that the customer has a clear and straightforward option to complete the cancellation if they still wish to do so.

If you are certain you want to cancel, please click the ‘Cancel Subscription’ button below.

Cancel Subscription

Additional Considerations

• Personalization: Use the data collected from the exit survey to personalize the offers and alternatives presented to the customer.
• Automation: Use a platform like Userpilot to automate the cancellation flow without needing extensive coding, ensuring it integrates seamlessly with your existing systems.

By following these steps, you can create a cancellation flow that respects the customer’s decision while also providing opportunities to retain them and gather valuable feedback for future improvements.